Techcnical Specialist I

BioLegend, Inc.; São Caetano do Sul; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading biotech firm in São Paulo is looking for a Technical Support Specialist to manage the installation, maintenance, and training on diagnostic equipment. Responsibilities include troubleshooting equipment issues, developing documentation, and providing customer support. Candidates should have a strong technical background and excellent communication skills. This role offers opportunities for professional growth in a rapidly evolving industry.

Qualificações

• Experience with diagnostic equipment installation and maintenance.
• Ability to conduct operational training and provide customer support.
• Proficient in developing standard operating procedures.

Responsabilidades

• Perform installation and maintenance on diagnostic equipment.
• Conduct training for users on equipment operation.
• Develop and document standard operating procedures.

Descrição da oferta de emprego

Technical Support and Maintenance

• Perform installation, removal, preventive and corrective maintenance on diagnostic equipment and instruments
• Execute basic equipment programming and configuration per technical specifications and customer needs
• Verify component parameters and functionality, identifying parts requiring replacement or adjustment
• Request replacement parts following established procedures to ensure maintenance availability
• Troubleshoot equipment failures using technical knowledge and diagnostic protocols

Training and Customer Support

• Conduct basic operational training for users and technical teams on proper equipment operation
• Monitor laboratory routines to identify equipment utilization improvement opportunities
• Provide remote support for low to medium complexity technical issues
• Demonstrate equipment functionality to internal and external customers
• Follow customer service schedules ensuring punctuality and service quality

Documentation and Procedures

• Develop and review standard operating procedures (SOPs) for equipment maintenance and operation
• Maintain current work order completion, properly documenting all technical interventions
• Consolidate, update and transmit technical documentation related to equipment and services
• Record detailed maintenance activities, replaced parts and adjustments made
• Contribute to department technical knowledge base maintenance and updates

Commercial Support and Market Intelligence

• Support commercial department in service sales promotion by providing accurate technical information
• Evaluate and communicate competitor actions observed during customer visits
• Identify additional service or upgrade sales opportunities during technical visits
• Contribute to customer satisfaction and retention through quality technical service
• Collect customer feedback on equipment performance and unmet needs

Quality and Continuous Improvement

• Strictly follow established technical procedures ensuring quality standard compliance
• Identify and report improvement opportunities in maintenance and technical support processes
• Participate in continuous improvement initiatives related to technical areas
• Stay updated on technical updates and new equipment versions
• Contribute to technical process standardization and best practices