Support Coordinator

Tutor Doctor; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de tutoria está à procura de um profissional para suporte Help Desk. O candidato ideal deve ter excelente comunicação escrita e verbal e 1-2 anos de experiência na área. Além disso, deve ter forte conhecimento das aplicações Microsoft Office e ser capaz de trabalhar em um ambiente acelerado. O trabalho é remoto, com um salário mensal de USD $1,400. A empresa valoriza muito a aplicação cuidadosa, portanto, é necessário enviar um vídeo de apresentação.

Qualificações

• 1-2 anos de experiência com suporte Help Desk.
• Domínio de Microsoft Office (Word, Outlook, PowerPoint, Excel).
• Excelente capacidade de organização e prioridades.

Responsabilidades

• Responsável pelos KPI's de clientes e garantindo promessas de resposta.
• Resolução de tickets no Help Desk para todos os departamentos.
• Suporte ao vivo por chat, e-mail e telefone.
• Gestão do Help Desk e Base de Conhecimento.

Conhecimentos

Ajuda ao cliente

Excelente comunicação verbal e escrita

Conhecimento avançado de Microsoft Office

Organização e definição de prioridades

Colaboração e trabalho em equipe

Foco em sucesso do cliente

Atitude positiva

Capacidade multitarefa

Descrição da oferta de emprego

Descrição da vaga

Pay : USD $1,400 / month

Hours : Monday-Friday 9 am to 5 pm EST

Contract : Full‑time Remote

Non-negotiable Requirement : Advanced English

Ready to Apply? We value thoughtful applications over quick submissions. Please send a short introduction video to [e-mail]. Include any relevant experience or examples of your work that demonstrate your skills.

Alternatively, you will receive an automated email to prepare a one-way video interview as the first step of the hiring process.

Responsibilities

• Responsible for customer KPI’s and ensuring we are meeting our response promises
• Resolution of all tickets that flow through our Help Desk for all departments
• Responsible for live chat, email and phone support
• Enforcing SLA times with all departments
• Management of our Help Desk and Knowledge Base
• Assisting with the development of our CRM by working with the Product Owner team
• Collecting enhancement requirements from our franchisees and working with the Product Owner team for implementation
• Responsible for documentation of IT releases and training through webinars and video tutorials
• Collaborating with the Field Support Team to execute pre- and post-call responsibilities for the weekly Global Team Call
• Create reports as a result of data supplied on a weekly basis
• Responsible for leading and coordinating the weekly Company Huddles
• Other administrative / support / assistance as required

Experience and Skills

• 1-2 years experience with Help Desk support
• Superior communication skills written and oral
• Strong working knowledge of Microsoft Office applications (Word, Outlook, PowerPoint, Excel)
• Very good organizational and priority-setting skills
• Exceptional collaboration and teamwork skills
• Passionately focused on driving projects & customer success
• Open-minded, teachable, dedicated to excellence, driven, creative and organized
• Able to multi-task and work on various projects and meet strict deadlines
• Must have a positive “can-do" attitude
• Must be able to thrive in a fast-paced environment