Sr Director, Digital Innovation & Transformation

Medtronic; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A global healthcare technology leader in São Paulo is seeking a visionary leader to head the Digital Transformation and Customer Experience & Innovation Center. This role involves shaping the digital agenda, enhancing customer engagement, and driving innovation. Candidates should have extensive leadership experience in IT transformation and customer experience within a multinational environment. The position offers competitive compensation and a comprehensive benefits package.

Serviços

Competitive executive compensation

Performance incentives

Full benefits package

International career development opportunities

Qualificações

• 15 years of leadership in digital IT transformation and/or customer experience.
• Experience in multinational complex environments preferably in healthcare.

Responsabilidades

• Lead digital transformation and technology strategy across LATAM.
• Develop and implement a customer experience strategy.

Conhecimentos

Leadership

Problem-solving

Analytical skills

Fluency in English

Fluency in Spanish

Interpersonal relationship building

Formação académica

Bachelor's degree in Computer Science or related field

Master's or MBA preferred

Ferramentas

SAP ECC

Salesforce

Microsoft 365

AWS

Azure

Descrição da oferta de emprego

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Medtronic is accelerating its transformation in Latin America through the newly established Strategy Innovation & Transformation Office (SITO). As part of this mission we are seeking a visionary leader to head the Digital Transformation and Customer Experience & Innovation COE.

This executive will shape the digital and technology agenda while designing and leading our Customer Experience & Innovation Center of Excellence. They will be responsible for bridging technology with business priorities ensuring operational excellence and creating patient- and customer-centric innovations that differentiate Medtronic in the LATAM market.

The role reports directly into the Chief Strategy & Transformation Officer for LATAM and will act as a trusted advisor to the President and regional leadership team with visibility and influence

Role Overview

• Lead digital transformation and technology strategy across LATAM aligning with global objectives and local business needs.
• Act as a visionary and hands-on leader bridging technology and business to drive strategic outcomes.
• Serve as a catalyst for innovation operational excellence and cross-functional collaboration.
• Act as a trusted advisor to regional leadership and functional heads.
• Champion customer experience and innovation initiatives to enhance satisfaction and engagement.

Key Responsibilities

Digital and Technology Leadership

• Define and execute a regional digital transformation roadmap aligned with the LatAm strat plan and enterprise global objectives.
• Oversee deployment integration and localization of global enterprise platforms (ERP CRM BI Cloud Cybersecurity).
• Ensure compliance with local regulations and global IT standards.
• Manage OPEX and CAPEX budgets for cost optimization and business value creation.
• Build scale and lead high‑performing geographically distributed IT teams instilling a culture OF agility innovation and accountability.
• Oversee IT governance cybersecurity risk management and business continuity.
• Drive pre & post‑merger integrations and digital transformation programs to accelerate synergy realization.
• Foster and manage vendor ecosystems and negotiate strategic partnerships to foster innovation automation and AI‑driven insights.
• Promote continuous improvement automation and data‑driven decision‑making.

Customer Experience and Innovation COE

Customer Experience Enhancement

• Develop and implement a customer experience strategy aligned with company vision that enhances engagement, loyalty and satisfaction across all channels.
• Utilize customer feedback and analytics to identify improvement areas.
• Collaborate cross-functionally to enhance customer lifecycle touchpoints.

Innovation and Solutions Development

• Foster a culture of innovation and creative thinking.
• Identify emerging trends and technologies for solution development.
• Create and oversee innovation pipeline aligned with customer needs and market opportunities leveraging design thinking hackathons and partnerships with startups universities and healthcare ecosystems.

Building a Customer Centric Culture

• Develop training programs to embed customer‑centricity across functions and geographies.
• Translate customer insights and data analytics into tangible solutions and differentiated experiences.
• Recognize and reward customer‑focused contributions.
• Ensure Medtronic LATAM becomes a regional benchmark for healthcare customer experience with measurable impact on growth and market share.

Requirements

• Bachelors degree in Computer Science, Information Systems Engineering or related field. Masters or MBA preferred.
• 15 years of progressive leadership in digital IT transformation and/or customer experience with 8 years in regional/global leadership roles.
• Experience in multinational complex environments preferably in healthcare medtech manufacturing or technology.
• Expertise in SAP ECC, SAP S/4HANA, Salesforce, Microsoft 365, Power BI, ServiceNow, AWS, Azure.
• Familiarity with cybersecurity tools (CrowdStrike, Palo Alto, SIEM), ITSM platforms and automation technologies.
• Understanding of LATAM regulatory frameworks, tax systems and compliance.
• Knowledge of variable commissions process to support commercial strategy.
• Exceptional leadership communication stakeholder and change management skills.
• Fluency in English and Spanish; Portuguese is a plus.

Soft Skills Required

• Proven success advising C-level leaders and aligning cross‑functional stakeholders.
• Leadership and team motivation.
• Excellent communication with technical and non‑technical stakeholders.
• Strong problem‑solving and analytical skills.
• Adaptability and change management.
• Interpersonal relationship building.
• Conflict resolution and positive work environment facilitation.
• Effective time and project management.
• Cultural awareness and inclusiveness.
• Strategic relationship building with business and global IT teams.

Why Join Us

• Build and lead a regional COE with global visibility and impact.
• Shape the digital and customer experience transformation of healthcare in one of Medtronics most dynamic growth regions.
• Inclusive, diverse and collaborative work culture.
• Opportunities for international career development and growth.
• Competitive executive compensation, performance incentives and full benefits package.
• Be part of Medtronic's mission: alleviating pain, restoring health and extending life.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.

We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here