Spa Manager

Reed; Brasília; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A luxury wellness hotel in Brasília is seeking a SPA Manager to oversee daily operations of their SPA. This role involves managing staff, ensuring exceptional guest experiences, and hitting revenue targets. The ideal candidate will have at least 3 years in SPA management, preferably in a 4- or 5-star setting, as well as fluency in English and Portuguese. An opportunity to develop wellness programs and lead a passionate team awaits. Competitive salary offered.

Qualificações

• Minimum 3 years of proven experience in SPA management, preferably in a 4- or 5-star hotel.
• 5+ years' experience in a similar role, ideally in a 5-star hotel.
• Fluency in English and Portuguese (additional languages are an advantage).
• First Aid / CPR certification.

Responsabilidades

• Oversee daily SPA operations, including treatment rooms and relaxation areas.
• Recruit, train, motivate, and manage the team of therapists and receptionists.
• Maintain the highest standards of cleanliness, hygiene, and safety.
• Develop and promote SPA services and wellness programs.
• Monitor guest satisfaction, resolve complaints, and implement improvements.
• Manage SPA inventory, control costs, and ensure optimal stock levels.
• Prepare budgets, forecast revenues, and analyse financial performance.
• Ensure compliance with local health and safety regulations.
• Coordinate with hotel departments to deliver a seamless guest experience.
• Plan seasonal promotions to boost visibility and bookings.

Conhecimentos

Exceptional guest service orientation

Strong leadership and team development

Excellent organization and time management

Clear communication and interpersonal skills

Problem-solving and decision‑making ability

Formação académica

Diploma or certification in SPA Therapy, Hospitality Management, or a related field

Ferramentas

SPA software (e.g., Zenoti, Book4 Time)

Descrição da oferta de emprego

SPA Manager

Position: SPA Manager

Department: Front Office

Reports to: Director of Rooms

What is your job?

We are seeking a professional and service-oriented SPA Manager to lead the operations of our new luxury SPA.

The ideal candidate will ensure exceptional guest experiences while managing daily operations, staff performance, and revenue targets. This role requires both operational expertise and a genuine passion for wellness and luxury hospitality.

We look for charismatic, confident, and internationally minded individuals who know what it takes to exceed guest expectations.

Key Competencies

• Exceptional guest service orientation
• Strong leadership and team development
• Excellent organization and time management
• Clear communication and interpersonal skills
• Problem-solving and decision‑making ability

Your Day-to-Day

• Oversee daily SPA operations, including treatment rooms, relaxation areas, and fitness facilities (if applicable).
• Recruit, train, motivate, and manage the team of therapists and receptionists.
• Maintain the highest standards of cleanliness, hygiene, and safety.
• Develop and promote SPA services and wellness programs aligned with brand standards.
• Monitor guest satisfaction, resolve complaints, and implement continuous improvements.
• Manage SPA inventory, control costs, and ensure optimal stock levels.
• Prepare budgets, forecast revenues, and analyse financial performance (P& L accountability).
• Ensure compliance with local health and safety regulations.
• Coordinate with hotel departments (Housekeeping, Marketing, Front Office, etc.) to deliver a seamless guest experience.
• Plan seasonal promotions and collaborate with Marketing to boost visibility and bookings.

Preferred Qualifications

• Experience in luxury wellness programs or holistic therapies.
• Knowledge of current wellness and spa trends.
• First Aid / CPR certification.
• 5+ years' experience in a similar role, ideally in a 5-star hotel.

Required Qualifications

• Minimum 3 years of proven experience in SPA management, preferably in a 4- or 5-star hotel.
• Diploma or certification in SPA Therapy, Hospitality Management, or a related field.
• Demonstrated ability to lead, inspire, and motivate teams.
• Strong financial acumen and proficiency with SPA software (e.g., Zenoti, Book4 Time).
• Fluency in English and Portuguese (additional languages are an advantage).