Shuttle Driver And Car Return Agent - Car Rental

buscojobs Brasil; Jacupiranga; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global SaaS company is seeking a Support team member for the Brazilian market. This fully remote position requires 40 hours/week, providing technical support and collaborating with internal teams to enhance customer experience. Ideal candidates will have 2+ years in customer service, fluency in Portuguese, and basic knowledge of Microsoft Excel. A competitive salary and benefits, including paid time off, are offered.

Serviços

20 paid working days off per year

Option to work from a coworking space

Competitive salary aligned with the market

Qualificações

• At least 2 years of prior experience in customer service, preferably in remote support or help desk.
• Knowledge of the SaaS market.
• Fluent in Portuguese, with at least intermediate proficiency in English and Spanish.

Responsabilidades

• Provide remote technical support to clients.
• Collaborate with the internal team to improve customer experience.
• Maintain communication with support and development teams.

Conhecimentos

Customer service

Fluent in Portuguese

Technical communication

Problem-solving

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Job Description

Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.

Responsibilities

• Provide remote technical support to clients, with availability to work according to Brazil business hours.
• Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
• Maintain constant communication with the support and development teams.
• Contribute to the creation and updating of knowledge base articles and user guides.

Requirements

Mandatory:

• At least 2 years of prior experience in customer service, preferably in remote support or help desk.
• Knowledge of the SaaS market.
• Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
• Basic knowledge of Microsoft Excel and its key functions.
• Ability to explain technical concepts to users with different skill levels.
• Availability to work within the Brazil time zone.

Preferred:

• Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
• Ability to solve problems proactively and efficiently while working independently.
• 20 paid working days off per year.
• Option to work from a coworking space.
• Competitive salary aligned with the market.