Shopify Technical Account Manager (Remote)

LMG Staffing Solutions; Teletrabalho; BRL 12.000 - 15.000; Tempo parcial

Resumo da oferta

A digital agency support provider is seeking a part-time Technical Account Manager to manage communication and technical support for Shopify clients. Responsibilities include client relationship management, project and task management, and performance monitoring. The ideal candidate has 2 years of relevant experience, strong communication skills, and expertise in Shopify. This position offers flexible hours, remote work, and various stipends for further education and home office improvements.

Serviços

Flexible hours

Remote work

Revenue share

Health stipend

Home office stipend

Continuing education stipend

Holidays and paid time off after trial

Qualificações

• 2 years of experience in digital project management or technical client services.
• Strong communicator comfortable with client-facing roles.
• Experience with site configurations and troubleshooting.
• Shopify experience is highly preferred.
• Highly organized and process-oriented.

Responsabilidades

• Act as the primary point of contact for Shopify clients.
• Maintain proactive client relationships through regular communication.
• Translate client requests into actionable tasks.
• Track progress in the project management system.
• Conduct quarterly website assessments for improvements.

Conhecimentos

Client communication

Project management

Technical support

Ecommerce UX/UI principles

Troubleshooting

Ferramentas

Shopify

ClickUp

Asana

Teamwork

Descrição da oferta de emprego

Description

LMG Staffing Solutions is hiring on behalf of our client a digital agency providing web design development and CRO services to ecommerce brands on the Shopify platform.

They're seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.

This is a part‑time (approx. 20 hours/week) role to start, with the goal of transitioning to full‑time within 24 months if it’s a good mutual fit.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for a portfolio of Shopify‑based clients
• Maintain strong proactive relationships through weekly or biweekly communication
• Provide updates on progress, clarify project timelines, and ensure client satisfaction
• Help identify upsell opportunities based on client needs and service options

Technical Implementation (Shopify)

• Make backend updates in Shopify such as:
• Adjusting shipping settings
• Installing/configuring apps
• Modifying navigation menus
• Setting up discounts or promotional banners
• Updating product or content pages
• Troubleshoot issues directly on the website or using related tools

Project & Task Management

• Translate client requests into actionable tasks
• Delegate work to internal specialists (designers, developers, SEO, etc.)
• Track progress in the project management system (e.g. Teamwork)
• Ensure timely delivery of tasks and clear communication of status updates to clients

Performance Monitoring & Optimization

• Conduct quarterly website assessments using a predefined checklist
• Identify improvement areas across UX functionality and conversion performance
• Recommend priority changes or initiatives based on insights and client goals

Internal Collaboration & Communication

• Use Slack, Loom, and Zoom to collaborate with internal team members
• Participate in weekly team operations meetings and ad‑hoc client calls
• Maintain thorough documentation of updates, decisions, and next steps
• Support a culture of asynchronous communication and proactive coordination

Qualifications

• 2 years of experience in digital project management, account management, or technical client services
• Strong communicator who is comfortable being client‑facing and working cross‑functionally with internal teams
• Experience supporting clients on technical matters including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting
• Prior experience with website platforms; Shopify experience is highly preferred
• Familiar with ecommerce UX/UI principles, analytics, and CRO concepts
• Highly organized, punctual, and process‑oriented
• Proficient with project management tools such as ClickUp, Asana, or Teamwork
• Available during standard business hours in the EST time zone (9 AM‑5 PM EST)

Bonus Experience

• Shopify site configuration or development
• Background in web design or front‑end development
• Experience with ecommerce A/B testing
• Familiarity with SEO best practices

Benefits

• Flexible hours
• Remote work
• Revenue share on accounts you manage
• Health stipend
• Home office stipend
• Continuing education stipend
• Holidays and paid time off (after trial period)