Service Technician

GoodWe; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A renewable energy company in Brazil seeks a Service Technician to provide aftersales support, both remotely and on-site. The role involves training partners, handling technical inquiries, and ensuring product performance. Candidates should have a technical background in electricity or photovoltaics and proficient communication skills in Chinese. This position requires a proactive approach and the ability to work independently while maintaining communication with HQ in China. Availability for business trips is essential.

Qualificações

• At least 1 year of experience with PV inverters.
• Experience with DG (Distributed Generation).
• Basic knowledge in sizing electrical circuits and PV arrangements.

Responsabilidades

• Handle general inquiries for technical support and after sales.
• Train partners for technical support to customers.
• Provide on-site inspections and troubleshooting.

Conhecimentos

Intermediate Chinese

Knowledge of PV Inverters

MS Office

Formação académica

Technical degree in electricity, photovoltaics, or renewable energy

Descrição da oferta de emprego

Description

The Service Technician should be responsible to provide Aftersales support for Brazil, working from home. He / she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic (solar) standards and requirements for Brazil.

Please do not apply if you do not meet the requirements!

Responsibilities

• Handle general inquiries for technical support and after sales related activities;
• Training partners to provide daily technical support to customers over phone line, email, or face to face;
• Solve / handle technical escalations from the customers;
• Provide technical advice for local distributors, installers and end users;
• Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
• Keep track of in-out of replacements units;
• Perform firmware upgrading and minor reworks in hardware locally when necessary;
• Maintain frequent communication with management staff in Brazil;
• Maintain a good communication with Level 2 engineers based in HQ office, in China;
• Attend exhibitions and marketing events and introduce products and solutions;
• Submit the related reports and documents to supervisor every week;

Be available during work hours, from Monday-Friday, between 8-12h and 13:30-18h.

Required Skills

• Intermediate Chinese for speaking and writing;
• Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;
• Advanced knowledge of PV Inverters (on-grid and storage);
• At least 1 year of experience with PV inverters;
• Experience with DG (Distributed Generation);
• Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
• Knowledge about Brazilian regulation on PV;
• MS Office;

Optional Skills (If you have them, it’s a Plus!)

• English speaking;
• Experience with PV Large Utility-Scale;
• Experience with lead-acid and lithium batteries for PV storage systems;
• Zendesk experience;
• NeoCRM experience;

Attributions

• Excellent organization skills with the ability to quickly assess priorities;
• Proactivity, sense of urgency, team work;
• Independence (work without direct supervision);
• Availability for business trips in Brazil.