Service Now Consultant - LATAM

Bydrec; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A California-based tech consulting firm is seeking an experienced ServiceNow Consultant to design, implement, and optimize ServiceNow solutions remotely. The ideal candidate will have over five years of relevant experience, strong ServiceNow platform knowledge, and the ability to work with stakeholders and technical teams. This role involves delivering scalable implementations, collaborating on integrations, and ensuring adherence to best practices. Join a dynamic environment serving clients in the Americas.

Qualificações

• 5+ years of experience with ServiceNow platform.
• Hands-on experience with at least one core ServiceNow module.
• Strong understanding of ServiceNow architecture and data model.

Responsabilidades

• Gather and analyze business requirements for ServiceNow solutions.
• Design, configure, and implement ServiceNow applications and workflows.
• Lead ServiceNow module implementations such as ITSM and ITOM.

Conhecimentos

ServiceNow platform expertise

JavaScript

Glide API

Agile/Scrum

Problem-solving skills

Communication skills

Ferramentas

ServiceNow

REST/SOAP integrations

Descrição da oferta de emprego

Excellent opportunity to work REMOTELY with a U.S.-based company. Candidates living in Mexico, Central, or South America are welcome to apply.

About the Company

Bydrec, Inc. is a California-based company that connects top Tech talent from Latin America with U.S. companies looking to expand their development teams. Learn more at bydrec.com.

About the Role

We are seeking an experienced ServiceNow Consultant to design, implement, and optimize ServiceNow solutions aligned with business and IT service management needs. The consultant will work closely with stakeholders, developers, and administrators to deliver scalable, high-quality ServiceNow implementations across one or more modules.

Key Responsibilities

• Gather and analyze business requirements and translate them into ServiceNow solutions.
• Design, configure, and implement ServiceNow applications and workflows.
• Lead or support ServiceNow module implementations (ITSM, ITOM, HRSD, CSM, SecOps, GRC, CMDB, etc.).
• Configure business rules, client scripts, UI policies, workflows, flows, and notifications.
• Collaborate with technical teams on integrations, scripting, and custom development.
• Perform system testing, UAT support, and production deployments.
• Provide post-implementation support, enhancements, and optimization.
• Create solution documentation, technical designs, and user guides.
• Ensure ServiceNow best practices, governance, and platform standards are followed.

Required Skills & Experience

• 5+ years of experience working with ServiceNow platform.
• Hands-on experience with at least one core ServiceNow module.
• Strong understanding of ServiceNow architecture and data model.
• Experience with JavaScript, Glide API, and Flow Designer.
• Ability to work directly with business stakeholders and technical teams.
• Experience in Agile/Scrum delivery environments.
• Strong communication and problem-solving skills.

Preferred Qualifications

• ServiceNow certifications (CSA, CIS, CAD, or module-specific certifications).
• Experience with ServiceNow integrations (REST, SOAP, MID Server).
• Exposure to ServiceNow upgrades and platform releases.
• Consulting or client-facing experience.
• Role: ITSM ServiceNow Consultant

Job Description

• Strong experience with ServiceNow ITSM implementations.
• Hands-on expertise in Incident, Change, Problem, Request, Knowledge.
• Good understanding of ITIL / ITSM processes.
• Experience with ServiceNow configuration and customization.
• Knowledge of CMDB, Discovery, and Service Mapping.
• Experience with scripting (JavaScript, Glide API).
• Strong analytical and stakeholder management skills.
• Excellent communication and documentation skills.