Service Desk Support N1

Tata Consultancy Services; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading IT Services company in São Paulo seeks a Service Desk Support to provide user support, diagnose IT issues, and maintain equipment. The ideal candidate will have 1-5 years of technical support experience, proficiency in Windows and macOS, and strong English skills. TCS offers a collaborative work environment and various benefits like health insurance, meal vouchers, and access to online courses. Join an inclusive culture that values diversity and personal development.

Serviços

Health insurance

Dental Plan

Meal / Food Voucher

Childcare assistance

Gympass

International experience opportunity

Qualificações

• Experience in technical support for 1-5 years.
• Familiarity with various operating systems including Windows and macOS.
• Advanced English language skills for effective communication.

Responsabilidades

• Provide user support and diagnose IT issues.
• Configure and maintain IT equipment.
• Perform environment checklists.

Conhecimentos

Technical support experience (1-5 years)

Windows and macOS proficiency

Networking knowledge (TCP/IP, WiFi, VPN)

Advanced English proficiency

Customer service skills

Proactive problem-solving

Time management

Ferramentas

SCCM

Microsoft 365

ITSM systems

Descrição da oferta de emprego

Join one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a Service desk Support ,who wants to learn and transform their career, in a CLT contract, on-site (9am / 6pm) , in the city of São Paulo-SP.

In this role you will :

• Tech Level-1

Responsibilities:

• User support
• Diagnosis and resolution of IT issues
• Equipment configuration and maintenance
• Environment checklist

Competencies:

• 1-5 years' experience as technical support
• Operating Systems (Windows, macOS, Active Directory, DNS, DHCP)
• Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, Atom
• Remote Access, Virtual Desktop
• MDM, PXE boot
• Microsoft 365, Collaboration Suites
• Hardware (desktops, laptops)
• Networking (TCP / IP, WiFi, VPN, Vlan, routing protocols)
• Service Desk / ITSM systems, Itil
• Clarity and objectivity in oral and written communication
• Active listening and empathy to understand user needs
• Ability to explain technical solutions in accessible language
• Customer Service (Patience, courtesy)
• Proactivity in problem-solving
• Organization and discipline
• Time management
• Interaction with other IT teams and vendors
• Results-oriented
• Attention to detail
• Advanced English

What do we offer? TCS Benefits in Brazil:

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

#Buildingonbelief

RGS: 10429028