Service Customer Analyst

Beckman Coulter Diagnostics; Barueri; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading diagnostics company in Barueri is seeking a Customer Service Analyst responsible for managing service back office activities to ensure customer order fulfillment. The role requires strong problem-solving and communication skills, along with the ability to lead effective teamwork. Ideal candidates will have experience in customer service and spare parts management. Work will be onsite, contributing to a world-class Customer Service organization.

Qualificações

• Ability to create and drive effective team working.
• Experience in customer service, spare parts management is a plus.

Responsabilidades

• Manage service back office activities to ensure orders are fulfilled.
• Monitor spare parts movements aligned with customer SLA.
• Interface with planning team when products are out of stock.

Conhecimentos

Strong problem-solving skills

Excellent communication skills

Conflict management skills

Persuasion skills

Descrição da oferta de emprego

Wondering what's within Beckman Coulter Diagnostics?

Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.

Join a team where you can be heard, be supported, and always be yourself.

We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.

Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Customer Service Analyst for Beckman Coulter Diagnostics is responsible for

• Managing service back office activities to guarantee orders are fulfilled accordingly to customers needs, generating the service acknowledgment and any other documents and reports to our customers.
• Monitoring all the spare parts movements needed to attend and support customers, aligned with customer SLA and sub-region needs, working in partnership with service members and finance team.
• Being the interface towards the planning team in case products are not available in stock nor the requested date and make sure customers are aligned with the new estimated dates for the stockout products.

This position is part of the Service team located in Barueri and will be Onsite.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team and report to the Customer Care Leader responsible for Customer Services.

If you thrive in a multifunctional supporting role and want to work to build a world‑class Customer Service organization—read on.

In this role, you will have the opportunity to :

• Collaborate to drive change management, share solution implementation best practices, and address customers issues to ensure successful transformation.
• Gain an in depth understanding of customers' needs and deal with critical products for improving patient life with precision diagnostics.
• Guarantee Products and service deliveries doing regular follow up through all areas within company.
• Display team leadership with the ability to create and drive effective team working.

The essential requirements of the job include :

• Display team leadership with the ability to create and drive effective team working.
• Must possess strong problem‑solving skills.
• Excellent communication skills conflict management, and persuasion skills.

It would be a plus if you also possess previous experience in :

• Customer service, spare parts management.

Join our winning team today.

Together, we'll accelerate the real-life impact of tomorrow's science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.