Senior Systems Analyst - Support

Oracle; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a Senior Systems Engineer to deliver post-sales support and solutions. You will interface with customers to resolve technical issues related to Oracle products, provide assistance to internal teams, and advise on customer situations. The ideal candidate has experience working with various Oracle products and is skilled at solving technical problems. This role emphasizes customer advocacy and relationship management.

Qualificações

• Highly experienced in Oracle products and several platforms.
• Ability to resolve moderately complex technical problems.
• Experience in post-sales customer support.

Responsabilidades

• Interface with the customer's IT staff regularly.
• Resolve technical problems related to installation and maintenance.
• Provide advice and assistance on customer situations.

Descrição da oferta de emprego

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Qualifications

Career Level - IC3

Responsibilities

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.