Senior Professional Services Consultant

Risk Solutions; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading consulting services firm in São Paulo is seeking a professional to provide technical integration and consulting services to clients. Responsibilities include collaborating with sales teams, managing client expectations, and delivering technical presentations. Candidates should possess a BA/BS degree, fluent in English and Portuguese, and previous consulting experience is preferred. The role offers opportunities for career growth and requires some travel.

Qualificações

• Must be able to travel up to 25% of the time.
• Previous consultant experience is required.
• Experience in Software Development Life Cycle.

Responsabilidades

• Provides technical integration and consulting services directly to external clients.
• Own correspondence with Sales and client until issues are resolved.
• Conducts technical presentations regarding integration with products.

Conhecimentos

Consultative skills

Active listening

Fluent in English

Fluent in Portuguese

Basic Spanish

Formação académica

BA / BS degree or equivalent experience

Ferramentas

SOAP / JSON web services

SQL Server

Linux Operating Systems

Windows Operating Systems

Python

Cloud infrastructure (AWS, Azure)

Descrição da oferta de emprego

These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with the following: sales, product, and support teams; other relevant internal staff; and post-production transition support.

Responsibilities

• Provides technical integration and consulting services directly to external clients, sales teams, and other support staff for financial services, collections, healthcare, government, law enforcement and insurance verticals for business services' products.
• Share product knowledge, best practices, and technical examples with clients in order to advance implementation completion.
• Own correspondence with Sales and client until issue is resolved.
• Provides installation, implementation and configuration support, while keeping implementation project plans up to date.
• Communicates technical terms to internal and external clients of varying levels of technical understanding.
• Utilizes technical expertise in providing 3rd-level XML support to clients.
• Conducts technical presentations and product demonstrations regarding integration with LexisNexis Risk Solutions' products.
• Participates in departmental projects that improve the productivity of the team.
• Completes required training and skill development to support the client base, individual, developmental needs, team objectives and department goals, and company initiatives.
• Maintains a detailed understanding of database programming, search technologies, and web technologies.
• Develops a consultative sales style which incorporates technical skills while delivering business value.
• Stays focused on revenue and remains willing to take the initiative to ensure that LexisNexis wins the decision.
• Continues building on best practices for improved client satisfaction, while looking for opportunities and submitting ideas to improve team effectiveness and productivity in working with Sales, clients, and Web Service solutions.
• Provides trends and ideas to management and product owners to consider in future products.
• Represents the XML Consultants team in targeted meetings.
• Serves as a mentor for the technical solution consultants.

Qualifications

• BA / BS degree or equivalent experience in a related field.
• Must be able to travel up to 25% of the time.
• Consultative skills with the ability to collaborate and explore options, to demonstrate and to effectively use active listening skills to understand client needs.
• Ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
• Previous consultant experience.
• Fluent in English and Portuguese.
• Basic Spanish, preferably Intermediate level.

Technical Skills

• Working knowledge and / or specialized understanding of Software Development Life Cycle.
• Windows Operating Systems.
• Linux Operating Systems.
• RDBMS (SQL Server / Oracle / PostgreSQL).
• SOAP / JSON web services and XML.
• MS Office (Word, Excel, PowerPoint).
• Programming (PowerShell, C#, Python, etc.).
• Producing technical documentation.
• Notion of Cloud infrastructure (Kubernetes, Azure, AWS, OpenShift, Google Cloud).
• Server Virtualization (VMware, Hyper V).

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting us.