Senior Manager, Field Operations, Brazil

Traveltechessentialist; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading travel tech company seeks a seasoned leader for its Homes business in São Paulo, Brazil. This role involves spearheading growth strategies and managing a team of Market Managers to enhance guest and host experiences. Candidates should possess extensive experience in operations and leadership within the Brazilian hospitality landscape. Embrace a hybrid work model and contribute to innovative initiatives geared toward expanding Airbnb's supply.

Serviços

Bonus eligibility

Equity options

Employee Travel Credits

Comprehensive benefits package

Qualificações

• 12+ years in global operations or business development.
• 5+ years in a leadership role managing teams.
• Deep understanding of Brazilian hospitality landscape.

Responsabilidades

• Lead a team of Market Managers to grow supply.
• Design and execute acquisition strategies.
• Monitor business performance against KPIs.
• Coach and develop a high-performing team.

Conhecimentos

Operational and commercial skills

Analytical thinking

People leadership

Market expertise in Brazilian travel

Coaching and team development

Descrição da oferta de emprego

Airbnb was born in when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join :

The Homes Supply team is responsible for growing Airbnb's supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience.

The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb's mission and resonate with local communities.

The Difference You will Make :

In this role, you'll shape the growth and performance of Airbnb's Homes business across Brazil.

Leading a team of Market Managers, you'll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience.

You'll work hand-in-hand with the Country Manager to execute country strategic plans, translating vision into measurable results.

Through close collaboration with cross-functional partners, you'll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day : Lead and inspire

a team of Market Managers and Market Associates to grow Airbnb's Homes supply across Brazil, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.

Partner closely with the Country Manager

to execute country strategic plans, ensuring alignment between local market execution and national business priorities.

Design and execute acquisition strategies

to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.

Experiment boldly

to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb's growth across Brazil and beyond.

Guide territory-level strategies

for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.

Collaborate cross-functionally

with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.

Monitor and own business performance

, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb's broader goals.

Identify market trends and opportunities

, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.

Coach and develop talent

, building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise :

12+ years of experience

in global operations, business development, or marketplace management, with

5+ years in a people-leadership role

managing and scaling teams.

Deep market expertise and strong understanding of the

Brazilian travel and hospitality landscape

, with experience driving local growth and community engagement.

A combination of

operational

and

commercial

skills that will allow you to acquire supply across multiple channels.

bold, compassionate, and action-oriented leader

with a

strong bias for action

and a proven ability to develop, coach, and empower high-performing teams.

Analytical and strategic thinker

who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.

Proven ability to

influence product, policy, and cross-functional teams

to unlock new revenue streams and improve host and market performance.

Skilled at leveraging tools, dashboards, and analytics to

assess performance, identify trends, and drive accountability.

Demonstrated success in

achieving strong results through others

, including effective performance management and development of emerging leaders.

Known for creating a

positive, driven, and inclusive team culture

grounded in collaboration, transparency, and continuous improvement.

Recognized as a

go‑to leader

who provides clear direction, constructive feedback, and hands‑on business coaching to drive both results and professional growth.

Highly organized and adept at

leading multiple initiatives simultaneously

, turning strategy into action and results.

Previous experience

growing supply and building partnerships with community and host groups

is highly valued.

Your Location :

This position is based in São Paulo, Brazil - Hybrid.

The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our Commitment To Inclusion & Belonging :

Airbnb is committed to working with the broadest talent pool possible.

We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions.

All qualified individuals are encouraged to apply.

How We'll Take Care of You :

Our job titles may span more than one career level.

The actual base pay is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands.

The base pay range shown below is monthly, is subject to change and may be modified in the future.

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Brazil Monthly Pay Range

R$ ,67 — R$ ,33 BRL