Senior Implementation Consultant

Oitchau; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A fast-growing company in São Paulo is seeking an Implementation Success Analyst to lead client onboarding. The role involves managing the onboarding process, developing integration playbooks, and conducting training sessions to ensure clients effectively use the platform. The ideal candidate has experience in B2B onboarding for HR, ERP, or SaaS solutions, fluency in English, and familiarity with CRM tools. This position offers opportunities for significant impact on client success.

Qualificações

• Proven experience managing B2B onboarding or implementation.
• Familiarity with various CRM or project management tools is a plus.
• Fluent in spoken and written English.

Responsabilidades

• Lead and manage the onboarding process for clients.
• Develop and implement integration playbooks for quick adoption.
• Conduct training sessions to ensure understanding of the platform.

Conhecimentos

B2B onboarding management

Implementation of HR, ERP, or SaaS solutions

Training program execution

Fluent English

Ferramentas

Asana

HubSpot

Salesforce

Descrição da oferta de emprego

We are Oitchau, a fast-growing company focused on transforming how businesses manage time and attendance.

We’re looking for an Implementation Success Analyst to lead client onboarding and ensure an excellent implementation experience for our customers. You will play a key role in driving product adoption and long-term success by guiding clients through all stages of implementation — from kickoff and configuration to go-live and post-launch support.

Key Responsibilities

• Lead and manage the onboarding process for clients, ensuring a smooth transition to using the platform.
• Develop and implement integration playbooks that promote quick and effective adoption of the solutions.
• Collaborate with internal teams to configure and customize the platform according to each client's specific needs.
• Conduct training sessions and workshops with clients to ensure full understanding and utilization of the platform's functionalities.
• Monitor the progress of implementation, identify and resolve potential issues, and adjust plans as necessary.
• Provide ongoing support during the integration phase, ensuring clients feel comfortable and well-informed.
• Work closely with clients to understand their needs and expectations, adjusting the onboarding approach to meet those demands.
• Analyze adoption and engagement metrics to ensure clients are maximizing the value of the solution.

Qualifications

• Proven experience managing B2B onboarding or implementation of HR, ERP, or SaaS solutions, preferably with enterprise clients;
• Experience building and executing integration playbooks and training programs;
• Familiarity with tools such as Asana, HubSpot, Salesforce, or other CRM / project management platforms is a plus;
• Fluent English (spoken and written) for working with global clients and internal teams.