Requirements
- 3+ years of professional experience building integrations, automations, or workflow systems
- Strong proficiency with low-code / no-code automation platforms (n8n, AI for business automation- Tray.ai, Zapier, Make | AI Workflow Automation Software & Tools ,or similar)
- Solid JavaScript skills -most automation logic happens in JavaScript nodes and custom functions
- Hands-on experience with LLM APIs (OpenAI, Anthropic Claude, or similar) and prompt engineering
- Experience working with REST APIs, webhooks, and authentication patterns (OAuth, API keys, JWT)
- Understanding of data transformation and formats (JSON, XML, CSV)
- Ability to read API documentation, debug integration issues, and troubleshoot automation failures
- Experience building event-driven workflows and handling asynchronous processes
- Strong problem-solving skills and ability to translate business requirements into technical solutions
- Self-motivated, disciplined, and comfortable working independently across time zones
- Great communication skills - ability to explain technical concepts to non-technical stakeholders
- Upper‑Intermediate English level to communicate with our teams
- Preferred Skills / Abilities
- Experience building AI agents or multi‑step LLM workflows (LangChain, CrewAI, AutoGen, or custom implementations)
- Python scripting for data processing, API integration, or ETL workflows
- Familiarity with workflow orchestration tools or iPaaS platforms (Temporal, Workato, MuleSoft)
- Understanding of vector databases and semantic search for RAG implementations
- Experience with freight, logistics, or supply chain systems and terminology
- Knowledge of SQL and database queries for data analysis
- Background in operations, RevOps, data engineering, or technical product roles
- Experience measuring and optimizing automation ROI (cost per call, error rates, processing time)
- Experience with cloud platforms (AWS, Azure or GCP) and serverless architectures
- Understanding of microservices architecture and event‑driven systems
Responsibilities
- Design and deploy AI‑powered automation workflows using low‑code platforms and custom JavaScript
- Build intelligent systems that leverage large language models (LLMs) for decision‑making, data extraction, and process automation
- Create and maintain integrations between internal systems and third‑party platforms using APIs, webhooks, and event‑driven architectures
- Develop data pipelines that transform, enrich, and route information across multiple systems and data sources
- Implement prompt engineering strategies and design multi‑step LLM orchestration workflows
- Build and optimize automated workflows that eliminate repetitive manual tasks across operations teams
- Monitor automation health, debug failures, and continuously optimize workflows for reliability, performance, and cost‑efficiency
- Identify new automation opportunities by collaborating directly with operations, product, and engineering teams
- Document workflows, create runbooks, and establish best practices for scalable AI automation
- Participate in code reviews and contribute to shared automation libraries, frameworks, and templates
- Measure and report on automation performance metrics, including accuracy, latency, cost savings, and operational impact
- Prototype new AI capabilities and experiment with emerging technologies as part of our Technical Innovation Program
Example Projects & Initiatives
Here are examples of projects our AI Automation Engineers work on :
Intelligent Document Processing
- Build systems that automatically extract structured data from unstructured documents (PDFs, emails, images)
- Create validation workflows that use AI to verify data accuracy and flag anomalies for human review
- Design document classification systems that route different document types to appropriate processing pipelines
- Implement OCR + LLM workflows that handle handwritten or poorly scanned documents
AI‑Powered Business Process Automation
- Develop AI agents that conduct multi‑step research and qualification processes autonomously
- Build conversational systems that handle routine inquiries and elevate complex cases appropriately
- Create intelligent routing and matching systems that optimize business outcomes using historical data and ML models
- Design automated scheduling and coordination systems that handle complex business logic and constraints
System Integration & Data Orchestration
- Connect internal platforms with external third‑party services, handling authentication, rate limiting, and error recovery
- Build real‑time data synchronization pipelines that keep multiple systems consistent
- Create webhook listeners and event processors that trigger automated workflows based on external events
- Design data enrichment pipelines that pull information from multiple sources and merge it intelligently
Operational Intelligence & Monitoring
- Build automated alerting and notification systems that detect anomalies and trigger appropriate responses
- Create dashboards and reporting workflows that aggregate data from multiple sources
- Develop predictive systems that use historical patterns to forecast operational needs
- Design automated quality control systems that continuously validate data accuracy across systems
AI Innovation & Experimentation
- Prototype new AI capabilities using the latest LLM models and techniques
- Experiment with vector databases, semantic search, and retrieval‑augmented generation (RAG)
- Build proof‑of‑concepts that demonstrate the business value of emerging AI technologies
- Contribute to our Technical Innovation Program (TIP) with novel automation approaches
Platform & Infrastructure
- Develop reusable automation components, templates, and design patterns
- Create internal tooling that makes it easier for other teams to build and deploy automations
- Establish monitoring, logging, and observability standards for automation workflows
- Build testing frameworks that ensure automation reliability and catch regressions