Seller Performance Specialist, Latam Seller Experience & Compliance

Amazon; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Seller Performance Specialist in São Paulo, Brazil. The role involves ensuring accuracy in policy enforcement, creating self-service structures for selling partners, and collaborating with internal teams. Candidates must be fluent in English and have experience in back office operations. This position offers a unique opportunity to participate in high-visibility projects and improve existing processes within the organization.

Qualificações

• Must be fluent in English, both spoken and written.
• Experience in solving problems effectively.
• Experience with escalation management and troubleshooting.

Responsabilidades

• Ensure accuracy of policy enforcements.
• Provide internal and external benchmarking information.
• Create a self-service structure for partners to reduce business intervention.

Conhecimentos

Fluency in English

Problem-solving skills

Back office operations experience

Excel proficiency

Descrição da oferta de emprego

Overview

Amazon LATAM team is seeking a Seller Performance Specialist based in Sao Paulo, Brazil. This role offers the opportunity to participate in projects with high visibility across many different Amazon teams. This person will be responsible for analyzing systemic friction for Amazon selling partners, escalating them and reflecting Amazon policies and standards. They will work closely with the LatAm SX team to improve existing processes related to SP enforcements, and will work autonomously to increase enforcement transparency and accuracy to Account Managers and sellers.

Responsibilities

• Guarantee accuracy of policy enforcements
• Incorporate internal and external benchmarking information
• Create a self-service structure for selling partners, reducing the need for business intervention
• Interacting with customers/stakeholders experience
• Experience problem solving over email/phone
• Speak, write, and read fluently in English
• Experience back office operations, escalation management and troubleshooting environments
• Advanced Excel

Qualifications

• Fluency in English (spoken, written, and reading)
• Experience solving problems and providing effective solutions
• Experience with back office operations, escalation management and troubleshooting environments
• Proficiency in Excel

Accommodations

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