Sales Support Senior Manager

Didi Chuxing; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading mobility technology platform in São Paulo is seeking an experienced Sales Support Senior Manager to enhance the efficiency of its Business Development team. This role involves mentoring Sales Support Specialists, overseeing knowledge management, and ensuring alignment with strategic objectives. Fluent Portuguese and Chinese are essential. The candidate must thrive in a dynamic environment and have a strong background in Sales Operations or Enablement.

Qualificações

• Relevant experience in Sales Operations, Sales Enablement, or Sales Support.
• Highly organized and detail-oriented.
• Proactive and self-motivated.

Responsabilidades

• Oversee creation and maintenance of a knowledge base for BD.
• Design and deliver training programs for BD professionals.
• Lead and mentor a team of Sales Support Specialists.
• Align support with BD strategic objectives.
• Act as a liaison between BD and other internal departments.
• Define and track KPIs for sales support function.

Conhecimentos

Sales Operations

Project Management

Multilingual (Portuguese, Chinese)

Sales Enablement

Detail-oriented

Formação académica

Bachelor's degree in Business Administration, Marketing, or related field

Master's degree preferred

Descrição da oferta de emprego

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!).

We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since , we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform.

We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates.

This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor.

Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About the team / role

We are looking for an experienced Sales Support Senior Manager to strengthen our Business Development (BD) team in Brazil.

In this role, you will support our head of Sales and focus on optimizing the efficiency and effectiveness of our BD team to shorten sales cycles, improve conversion rates, and enhance the overall customer experience.

As a key role to connect Brazil and China team, multilingual skill is required.

In this role, you’ll be...

• Oversee creation and maintenance of a robust knowledge base (e.g., collateral, playbooks) for BD.
• Design and deliver targeted training programs for BD professionals.
• Lead and mentor a team of Sales Support Specialists.
• Work closely with Sales Leadership to align support with BD strategic objectives.
• Act as a liaison between BD and other internal departments.
• Define and track KPIs for sales support function and its impact on BD performance.

We're eager to be in touch because you have...

• Bachelor's degree in Business Administration, Marketing, or related field (Master's preferred).
• Relevant experiences in Sales Operations, Sales Enablement, or Sales Support.
• Highly organized, detail-oriented, with excellent project management skills.
• Proactive, self-motivated, and able to thrive in dynamic environments.
• Fluent in Portuguese and Chinese (written and spoken) - Essential.

You’ll love working at DiDi because...

We create user value. We strive to always create valuable experiences for our users in everything we do.

We are data-driven. We are strong believers in making informed decisions, that's why we are data-driven.

We can better navigate the business landscape strategically by analyzing valuable metrics.

Win‑win Collaboration. Success is a team sport.

When we work to help our partners and colleagues win, we win, too.

While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect.

And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães.

This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).