Sales Support Officer

Cmacgm; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global leader in shipping is seeking a Sales Support professional in São Paulo. The role involves processing quotation requests, responding to customer inquiries, and collaborating across departments. A degree in Business Administration or related fields is required, alongside proficiency in Microsoft Office and fluent English. This position aims to foster customer loyalty and drive business expansion through effective communication and internal alignment.

Qualificações

• Degree required in Business Administration, Logistics, Comex or related fields.
• Good knowledge of Microsoft Office is essential.
• Fluent English is mandatory.
• Minimum years of experience in Sales Support or Shipping required.

Responsabilidades

• Process quotation requests according to Group requirements.
• Follow up with the Pricing Department on quotations.
• Respond promptly to customer inquiries.
• Identify opportunities for expanding business.
• Assist the Dispute team in resolving issues.

Conhecimentos

Sales Support

Communication

Customer Relationship Management

Formação académica

Degree in Business Administration, Logistics, Comex

Ferramentas

Microsoft Office: Word, Excel, PowerPoint

Descrição da oferta de emprego

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.

With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by .

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

SCOPE OF RESPONSIBILITIES

• Process quotation requests with all detailed information needed and according to Group requirements;
• Follow up quotation with Pricing Department;
• Forward quotations to Customer, follow up and the requoting of proposals as needed;
• Promptly respond Customer questions providing all information and support necessary;
• Pro-actively Identify opportunities to expand business through the customer already in quotation process by offering others solutions best fitted to their needs, taking into account all solutions offered by the Group and its interests, ensuring compliance to the Group Quality, Safety and Security Policies.
• Follow the procedures and make the correct use of tools;
• To reach the targets which are in line with our mission;
• To provide support to customer in relation to business issues whenever necessary, mainly to use our corporate tools (My Prices, Daily Position and so on);
• Issue monthly statistics on customer performance to improve negotiation whenever possible;
• Effective collaboration and Alignment with Outside Sales and other team members;
• Continuous alignment with Pricing and Customer Care;
• Assist Dispute team on solving disputes, whenever required;
• Engage the team in line with management strategy;
• Be the focal point about improvements to be implemented in the area;
• Attend more strategic portfolio of customers, such as global accounts, strategic customers in the region, international freight forwarders, etc;
• Provide regular studies within his/her region/area with potential business to be developed;

EXPECTED RESULTS

To provide quotation to Customer as faster as possible, by the best way and aiming to generate business and achievement of results; To guarantee a good relationship with Customers in order to ensure their retention and loyalty; To guarantee a good relationship and alignment with internal departments in order to better attend customer's needs; To support the management and to promote into the team the instructions and procedures defined.

EDUCATION & EXPERIENCE REQUIREMENTS

Degree : Degree Required Business Administration, Logistics, Comex and related

IT and System Requirements : Good Knowledge of Microsoft Office : Word, Excel, Power Point

Language : English

Experience : Minimum years of experience in Sales Support / Shipping

RELATIONS

Internal : Customer Care, Trade, Logistics, E-Commerce, Outside Sales

External : Customers, Suppliers

Come along on CMA CGM's adventure !