Sales Manager | Senior Analyst

Accenture Brasil; Barueri; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global IT consulting firm in Barueri is looking for a Sales Manager | Senior Analyst to lead a high-performing sales team. You will drive measurable outcomes by mentoring representatives and developing strategies for business growth. Responsibilities include managing KPIs, optimizing team workflows, and focusing on customer satisfaction. Ideal candidates are experienced in team leadership within digital marketing and possess strong communication skills in English and Spanish. This is a full-time position offering exciting growth opportunities.

Qualificações

• Proven experience in team leadership of a sales team in digital marketing is advantageous.
• Experience recruiting for a high-performance account management sales team.
• Fluent in English and Spanish, with strong interpersonal skills.

Responsabilidades

• Manage a high performing team to acquire new business.
• Ensure KPIs are met and revenue targets are achieved.
• Develop and coach the inside sales team for operational excellence.
• Identify barriers to success and improve productivity.

Conhecimentos

Team leadership

Sales skills

Analytical problem solving

Interpersonal skills

CRM experience

Fluency in English

Fluency in Spanish

Customer service

Descrição da oferta de emprego

Join to apply for the Sales Manager | Senior Analyst role at Accenture BrasilAccenture has an exciting opportunity for a people-oriented Sales Manager to guide, mentor and inspire an incredible team of multilingual sales representatives within our client's digital marketing environment. You will have the opportunity to drive measurable outcomes for our client.

Our client's ad solutions leverage our company's innovations and insights to find, attract, and engage intended audiences as they use our clients' cutting-edge social media platform.

We are partnering to help businesses build brand awareness, increase product sales, and much more. This role involves coaching and developing a world‑class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment.

In addition to leading a team, this role will also be challenged with developing programs to scale the operations, solve customer problems upstream, and grow the client's revenues by delivering a world‑class customer sales experience to millions of customers. As the successful candidate, our customers and your team are your top priorities.

You will mentor and coach a team of Sales Reps to exceed customers' expectations.

You will proactively identify sales opportunities and improve team workflows.

Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team‑focused environment; and a passion for helping clients and customers achieve results through revenue.

Responsibilities

• Manage a high performing team of Sales Representatives focused on acquiring new business and scaling existing advertisers within the book.
• Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
• Identify barriers and improve productivity and success.
• Develop, coach and manage your inside sales team to ensure operational excellence.
• Identification of top talent and hiring in the interview process to build out and maintain a high performing team.
• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
• Carrying out one to ones with team members to assess performance against objectives.
• Carrying out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
• Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
• Oversees and manages the day-to-day operation and workflow of the team in an organized and efficient manner.
• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
• Acts as a point of referral for complex and escalated queries.
• Ensure that all client SLA targets are met, including aspects of : Meeting Client SLA's, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.).

Qualifications

• Ideally a proven experience in team leadership of a sales team in the digital marketing space would be advantageous focused on advertiser acquisition.
• Ideally a proven experience in team leadership of a Marketing Agency team in the digital marketing space would be advantageous.
• Experience recruiting and hiring candidates for a high-performance account management sales team.
• Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
• Ability to develop effective business relationships with all levels of internal and external management.
• Must possess strong oral, written, presentation, and interpersonal skills.
• CRM experience or comparable sales force automation tool.
• Strong knowledge of technology / social media channels.
• Ability to identify and lead service improvement initiatives.
• Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre / queue-based environment as a plus.
• Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
• Must be able to clearly identify goals, communicate vision for the team, and then deliver results.
• Excellent influencing skills and ability to work with key cross functional business stakeholders.
• Excellent customer service, communication and interpersonal skills.
• Ability to remain calm and courteous in periods of stress.
• High energy, passion, and a good sense of humour.
• Fluency in English and Spanish.
• Senior level
• Employment typeFull-time
• Job functionSales and Business Development
• IndustriesIT Services and IT Consulting