RPG Gaming Customer Support Representative (Email with English)

CustomerUmbrella; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer service company is looking for a fully remote Email - RPG Gaming Customer Support Representative. In this role, you will help resolve player issues, troubleshoot, and provide support in English. Ideal candidates have customer support experience and a passion for RPG and general gaming. The position offers competitive pay, internal bonuses, and 20 days of paid vacation. You will work with a young international team, covering shifts around the clock.

Serviços

Work with a young, international team

Competitive salary with the chance for promotion

Internal company bonuses

20 paid days off

7 weeks of paid training

Qualificações

• Must have previous experience in the customer support field.
• Must speak and write professional English.
• Enjoy playing games and have knowledge of RPG, mobile, PC, and console gaming.

Responsabilidades

• Helping resolve player issues and guiding them to the right answers.
• Troubleshooting and providing technical solutions.
• Working, training, and communicating with the teams in English.

Conhecimentos

RPG Games knowledge

Customer support experience

Professional English proficiency

Computer skills

Fast and accurate keyboard writing speed

Descrição da oferta de emprego

Position Overview

We are looking for an Email - RPG Gaming Customer Support Representative (FULL-TIME REMOTE JOB). At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service Representative. Now hiring for fully remote Work from Home position!

Requirements

• You love playing Games!
• Candidates should have previous experience in the Customer Support field
• Must speak and write professional English
• Personal Computer or Laptop with a Stable Internet Connection.
• You enjoy use and understand computer systems.
• Computer skills, fast and accurate keyboard writing speed
• Un-Interrupted Electricity and or UPS(power backup)
• RPG Games knowledge, Mobile Gaming, PC Gaming, Console Gaming, E-sports Knowledge is a must.
• Enjoy working with people

Benefits

• Work with a young, international team
• Competitive salary with a fair chance of promotion
• Internal Company Bonuses
• 20 Paid days off (vacation)
• 7 weeks of Paid training (Mon-Friday business hours GMT+2 Time Zone)

Schedule

24 / 7 Coverage – 5 working days a week / 2 days off, 8.5 hours working shifts

Shifts 02

00 - 10 : 30 (Night) GMT+2 Time Zone (21 : 00PM - 5 : 30AM BRT)

Job Description

• Helping resolving player issues and guiding them to the right answers.
• Troubleshooting and providing technical solutions
• Working, Training, and communicating with the teams in English.
• Fully Remote