Risk Mitigation Specialist

Bebeetrust; São Paulo; Presencial; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is seeking a Critical Response Professional to manage complex escalations from Customer Service and various teams. The role entails ensuring compliance with regulations while reviewing sensitive content. The ideal candidate has a Bachelor's degree in a related field, experience in Trust & Safety, and strong communication skills in both Portuguese and English. This position offers insights into global risk trends and involvement in high-stakes incidents.

Serviços

Knowledge of global regulatory environments

Experience handling high-stakes incidents

Mandarin is a plus

Qualificações

• Bachelor's degree in relevant fields or equivalent experience.
• Experience in Trust & Safety or similar roles.
• Strong knowledge of Brazil's regulatory landscape.

Responsabilidades

• Manage complex escalations from Customer Service and cross-functional teams.
• Handle inquiries from authorities and ensure compliance.
• Review and assess sensitive or harmful content professionally.
• Identify emerging risks and trends, sharing insights.
• Support responses to major incidents.

Conhecimentos

Strong knowledge of Brazil's digital and regulatory landscape

Proven ability to manage sensitive escalations

Strong analytical and investigative skills

Excellent communication skills in Portuguese and English

Formação académica

Bachelor's degree in Law, Political Science, International Relations, Communications, or related field

Descrição da oferta de emprego

Critical Response Professional

Key Responsibilities

Manage complex escalations from Customer Service and cross-functional teams, including copyright, advertising fraud, hate speech, minor safety, and underage accounts.
Handle inquiries and escalations from authorities, regulators, law enforcement, and court orders, ensuring compliance with Brazilian laws and internal policies.
Review and assess sensitive or harmful content with professionalism and discretion.
Identify emerging risks and harmful trends, sharing insights to improve policies and enforcement strategies.
Support and lead responses to major incidents (e.g., elections, disinformation campaigns, crisis events).

Required Skills & Qualifications

• Bachelor's degree in Law, Political Science, International Relations, Communications, or related field (or equivalent experience).
• Experience in Trust & Safety, Risk Response, Law Enforcement Response, Online Content Moderation, or similar roles.
• Strong knowledge of Brazil's digital and regulatory landscape, especially regarding online platforms, elections, and content risks.
• Proven ability to manage sensitive escalations and make sound decisions under pressure.
• Strong analytical and investigative skills, with experience drafting SOPs or operational playbooks.
• Excellent communication skills in Portuguese and English (written and verbal).

Benefits

• Knowledge of global regulatory environments and risk trends.
• Previous experience handling high‑stakes incidents in online platforms or apps.
• Mandarin is a plus.