Oboarding Specialist

Gracie Barra Jiu-Jitsu; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Uma organização global de artes marciais procura um Especialista em Onboarding em São Paulo para liderar a experiência de integração de novos franqueados. A função envolve orientá-los através do processo de abertura de escolas e garantir conformidade com requisitos operacionais. O candidato ideal deve ter experiência em onboarding ou sucesso do cliente, além de excelentes habilidades de comunicação e gestão de projetos. Se você está motivado por ajudar outros a ter sucesso, este cargo é para você.

Qualificações

• 3+ anos de experiência em onboarding, sucesso do cliente ou operações.
• Detalhista e solucionador de problemas proativo.
• Experiência em operações de franquias ou artes marciais é um diferencial.

Responsabilidades

• Orientar novos franqueados através do processo de onboarding.
• Garantir conformidade com os requisitos de abertura.
• Manter comunicação clara e proativa com os franqueados.

Conhecimentos

Organizacional

Gestão de projetos

Comunicação excelente

Solução de problemas proativa

Experiência com ferramentas digitais

Ferramentas

CRM

Monday.com

Google Workspace

Ferramentas de colaboração virtual

Descrição da oferta de emprego

Overview

Área e especialização profissional: Comercial, Vendas - Atendimento
Nível hierárquico: Especialista
Lugar de trabalho: São Paulo, SP
Regime de contratação de tipo Prestador de Serviços (PJ)
Jornada Período Integral

Mission of the Role

Are you passionate about helping others succeed and thrive in a structured, mission-driven environment? Gracie Barra is a global leader in Brazilian Jiu-Jitsu, proudly supporting a network of over 1,200 schools across six continents. Gracie Barra Jiu-Jitsu North America is seeking an Onboarding Specialist to guide new franchisees through a high-touch onboarding experience that ensures long-term success. This role is at the heart of our mission to bring Brazilian Jiu-Jitsu's benefits to everyone. You’ll be the main point of contact for new school owners, equipping them with the tools, knowledge, and confidence to successfully open and operate their Gracie Barra schools.

Position Type Full-Time | Compensation: TBD (DOE)

Responsibilities

• Onboarding Execution: Guide new franchisees through Gracie Barra's onboarding playbook.
• Ensure compliance with Requirements to Open (lease, branding, insurance, instructor certification).
• Keep franchisees on track with onboarding milestones, including CRM setup, revenue goals, and operational readiness.

Franchisee Support & Communication

• Serve as the main point of contact throughout onboarding.
• Provide clear, proactive, consistent communication to build trust and reduce friction.
• Gather feedback from post-onboarding surveys and translate insights into process improvements.

Cross-Functional Coordination

• Collaborate with Operations, Marketing, Compliance, and IT teams to align all onboarding deliverables.
• Support a seamless transition from onboarding to ongoing franchise support.

Tools & Resource Training

• Train franchisees on key platforms such as GB Connect, GB Members, and GB Institute.
• Lead onboarding sessions and 1:1 support calls as needed.
• Maintain and enhance the onboarding resource hub.

Continuous Improvement

• Track onboarding metrics including timing, satisfaction, and graduation rates.
• Identify bottlenecks and propose quarterly improvements to enhance efficiency.
• Align onboarding standards with evolving GB North America and global practices.

Requirements

• 3+ years of experience in onboarding, customer success, or operations.
• Strong organizational and project management skills.
• Excellent communicator with a service-first mindset.
• Detail-oriented and proactive problem solver.
• Proficient with CRM systems, Monday.com, Google Workspace, and virtual collaboration tools.
• Experience with franchise or martial arts operations is a plus.

Ready to Join Us?

If you’re passionate about helping others succeed and want to play a vital role in growing a global mission-driven organization, we’d love to hear from you. Please send us your resumé and cover letter in English!