National Duty Manager / Department Manager

Al-Futtaim; Belo Horizonte; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading retail firm in Belo Horizonte is seeking a motivated Duty Manager to oversee a department and ensure superior customer service. Responsibilities include managing team performance, adhering to operational procedures, and driving sales. The ideal candidate will have 5-7 years of relevant retail experience and strong leadership abilities. An excellent opportunity for individuals who thrive under pressure and are dedicated to customer satisfaction.

Qualificações

• 5-7 years' experience in a similar role with retail sales background.
• Ability to understand and analyze sales figures.
• Experience in training and developing staff.

Responsabilidades

• Manage a department and team effectively.
• Ensure excellent customer service in the department.
• Conduct daily floor walks to drive sales.

Conhecimentos

Customer service principles

Sales principles

Leadership

Communication skills

Team motivation

Pressure management

Decision-making

MS Excel and Word

Formação académica

High School or Bachelor Degree

Descrição da oferta de emprego

Job Requisition ID :

Established in the s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Duty Manager are responsible for managing a department / s and the team.

Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department.

Ensure excellent customer service in the Department and within the store.

Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.

What you will do

Description of Accountability

Customer Service

• Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
• Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
• Replying to all customer feedback and following up actions within the department on a daily basis
• Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
• Delivers friendly, knowledgeable and efficient service within the department.

Store Operations

• Ensure store opening and closing procedures are adhered to.
• Ensure Store cover is planned and implemented properly.
• Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
• Safety procedures need to be implemented in line with company policy.
• Adherers to Standard Operating Procedures (SOP) manual on day to day basis

People Management

• Newcomers and staff are properly inducted and trained.
• Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
• Effectively manages conflicts & motivating colleagues to perform to their best of the abilities

Required Skills to be successful

• Knowledge of customer service principles and processes
• Knowledge of sales principles
• The ability to lead and motivate a team
• Excellent communication and 'people' skills
• A strong commitment to customer service
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• The ability to understand and analyse sales figures
• Good MS excel and word skills
• Some heavy lifiting

What equips you for the role

• High School or Bachelor Degree :
• 5-7 years' experience in in similar role with Retail sales background.
• Retail Background
• Acumen and the ability to communicate with individuals at all levels
• Taking Initiative
• Drive for Results
• Good communication skills (verbal and written)
• Strong / excellent attention to detail