Mossoró - Analista It Pleno

Halliburton; Sumaré; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading energy services company is seeking an Entry-Level Support Services professional in Sumaré, Brazil. The role involves troubleshooting and resolving software and hardware issues in a networked environment. Candidates should have basic desktop hardware knowledge and experience in desktop support. This position offers competitive compensation and full-time employment opportunities.

Qualificações

• Experience in desktop support in a Microsoft environment.
• Basic desktop hardware knowledge.
• A+ certification or equivalent work experience.

Responsabilidades

• Troubleshoot and respond to service desk tickets for software and hardware issues.
• Follow-up with customers to ensure satisfactory incident closure.
• Assist with installing and de-installing software, PCs, and peripherals.

Descrição da oferta de emprego

We are looking for the right people — people who want to innovate, achieve, grow and lead.

We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers.

Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.

Job Duties and Qualifications

• Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC&aposs and peripherals in a networked environment.

Escalates problems not resolved within established service levels.

Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.

Ensures work is performed in accordance to company policies, standards, and procedures.

Assists with installing and de-installing software, PC&aposs and peripherals as required.

Performs own work and provides assistance to others as directed.

Job tasks, correctly performed, have minimal impact upon the viability of the organization.

Error is readily ascertainable by the supervisor and can be corrected.

Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.

Must possess basic desktop hardware knowledge, proficient use of Microsoft...

Halliburton is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex / gender, sexual preference / orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .

Location

Rodovia BR 304 S / N Km 52, Alto Sumare, Rimini, , Brazil

Job Details

Requisition Number :

Experience Level: Entry-Level

Job Family: Support Services

Product Service Line: Information Technology

Full Time / Part Time: Full Time

Additional Locations for this position :

Compensation Information

Compensation is competitive and commensurate with experience.