Manager

Caesars Hotel Group; Rio de Janeiro; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A hospitality organization is seeking a Manager for their Front Office in Rio de Janeiro. The role requires interacting with guests, ensuring the smooth operation of Front-of-House services, and leading the team to provide exceptional service. Candidates should have experience in hospitality management and excellent guest service skills. This position offers a dynamic work environment within the hotel industry.

Qualificações

• Experience in hospitality management.
• Ability to coach and motivate a team.
• Strong guest service skills.

Responsabilidades

• Meet guests and oversee Front-of-House areas.
• Assist the Front Office Manager in smooth operations.
• Coach and motivate team members for guest satisfaction.
• Handle guest complaints and ensure service recovery.
• Collaborate with other business units to meet expectations.

Descrição da oferta de emprego

Manager vacancy in Rio-de-Janeiro, Brazil

Hotel Front Office Agent/Duty Manager role with responsibilities including meeting guests and overseeing Front-of-House areas (Reception and Concierge), assisting the Front Office Manager to ensure smooth operation, coaching and motivating team members to achieve a high level of guest satisfaction, handling guest complaints and service recovery, and collaborating with other business units to meet guest expectations.

Responsibilities

• Meet guests and oversee the Front-of-House areas including Reception and Concierge.
• Assist the Front Office Manager in ensuring the smooth operation of Front Office Management.
• Coach and motivate team members to ensure a high level of guest satisfaction.
• Handle guest complaints and service recovery.
• Work closely with other business units to fulfill and meet guest expectations.

Application

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