Leader, Customer Delivery

Cisco Systems; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology company in São Paulo seeks an experienced Services Delivery Manager to lead a top-tier team of consultants and solution architects. The role requires over 10 years of relevant experience, exceptional leadership abilities, and a strong technical background in areas such as cloud technologies and SDLC practices. You will drive services strategy, manage customer relationships, and achieve service sales targets. This is an excellent opportunity for those passionate about technology and team leadership.

Qualificações

• 10+ years of relevant technical experience or 5+ years on AppDynamics products.
• Excellent people management track record.
• Previous experience as a technical or pre-sales Consultant.

Responsabilidades

• Build a best-in-class technical services delivery team.
• Recruit, onboard, and train consultants and architects.
• Partner with sales teams to scope new opportunities.

Conhecimentos

Leadership

Communication

Technical Consulting

Cloud Technologies

Agile Practices

Formação académica

Masters in Computer Science or similar technical field

Ferramentas

Kubernetes

Docker

Azure

AWS

Descrição da oferta de emprego

Overview

Services Delivery Manager

About Us

About the Role

The Services Delivery Manager is a key people manager role in the post-sales organization which is responsible for ensuring customers realize the full value of their investment in our technology.

You will be managing a team of talented and experienced consultants and solutions architects with deep knowledge of AppDynamics and the surrounding technology landscape.

You will exemplify these traits

• Curious - Have desire to truly and intimately understand our customer's business problems
• Creative - In finding a sustainable path to yes
• Partnership - To both the customer and to our colleagues outside of services organization
• Technology First Mindset - We sell software for technologists and we speak their language
• Empathetic - Connect at a human level with our customers and be able to walk in their shoes

Responsibilities

• Build the best in class technical services delivery team consisting of consultants and solution architects
• Recruit, onboard, train and develop consultants and architects, as well as retain them by fostering supportive and collaborative team culture
• Partner with the sales and other services teams to scope new opportunities and plan delivery
• Develop professional services delivery practice through the creation of repeatable processes and implementation best practices
• Own and manage the overall health and long-term services strategy for customer accounts in the region
• Deliver services sales and revenue targets for the region
• Effectively manage field escalations and collaborate with various stakeholders to develop positive outcomes
• Be the player-coach and provide ongoing support to team members during customer engagements
• Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality

Critical Experiences (What experiences do you Need?)

• Masters in Computer Science or similar technical field
• 10+ years of relevant technical experience, or 5+ years on AppDynamics products
• Excellent people management track record.
• Be an extraordinary leader who can quickly gain the trust of very highly skilled technical team members
• Previous experience as a technical or pre-sales Consultant for an enterprise software company or for a recognized consultancy firm
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Adopts a consultative and prescriptive approach that inspires trust and confidence
• Effectively facilitates workshops and meetings (design thinking experience is a plus)
• Expert, hands-on level experience (2+ years) in at least three of the following technical domains- SDLC practices including Agile practices, DevOps and CI / CD strategies
• IT Operations (NOC or similar)
• Performance Engineering / Testing
• Virtualization and / or Containerization (Kubernetes, Docker, etc)
• Cloud technologies (Azure, AWS, etc)
• Application Performance Management
• Application Development
• Enterprise Operating Systems
• Database Technologies
• Enterprise Servers and Network Technologies
• Experience with JavaScript (JQuery, Dojo, AngularJS, etc)
• Java (to include J2EE) Stack Technology Proficiency and Awareness

Net Technology Proficiency and Awareness

• ITIL, TOGAF certifications a plus
• Strong command of the English and either Spanish or Protuguesse language (written and spoken)