It Service Operations Engineer

Meituan; Belo Horizonte; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology-driven retail company is seeking an experienced IT Onsite Service Lead in Belo Horizonte, Brazil. This role involves managing onsite IT service teams, ensuring optimal performance of IT systems, and improving service experiences. Candidates should possess a Bachelor's degree in IT and at least 3 years of experience in IT service management. Fluency in Portuguese and English is preferred. This position offers the chance to work in a dynamic environment and contribute to a customer-centric mission.

Qualificações

• Minimum 3 years of experience in IT service management, preferably with overseas experience.
• Excellent communication and team management skills.
• Strong problem-solving skills and quick response capabilities.

Responsabilidades

• Manage onsite services and ensure quality delivery.
• Track performance status and drive improvement projects.
• Understand and respond to the needs of onsite services.

Conhecimentos

IT service management

Desktop operations

Asset management

Fluency in Portuguese and English

Team management

Problem-solving skills

Formação académica

Bachelor's degree in Computer Science or Information Technology

Ferramentas

ITIL certification

PMP certification

Descrição da oferta de emprego

We are seeking an experienced IT Onsite Service Lead to manage our onsite IT service teams abroad.

The candidate should have the capability to handle desktop operations, asset management, conference room operations, and other related tasks.

This position will ensure that all IT systems and equipment in our offices are maintained in optimal condition and that any issues are swiftly and effectively resolved.

Key Responsibilities

• Manage onsite services at offices, including but not limited to desktop operations, IT asset services and management, and maintenance of public IT services.
• Manage service SLAs, track and measure performance status, drive improvement projects, and ensure delivery quality.
• Understand the needs of onsite services through employee interviews, ticket analysis, and continuously drive the improvement of IT service experience and product experience by optimizing and iterating service processes.
• Manage service providers and service team member including but not limited to workforce planning, recruitment, skills training, daily management, performance appraisal, and personnel development and replacement.

Job Requirements

• Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
• At least 3 years of experience in IT service management, with overseas work experience preferred.
• Fluency in both Portuguese and English, for effective communication is preferred.
• Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations.
• Advantage with ITIL and PMP certifications.
• Excellent communication and team management skills, capable of working in a multicultural environment.
• Strong problem‑solving skills, quick response capabilities and project collaboration skills.

Job Highlights Keeta is an independent brand of Meituan, the world's largest tech‑driven retail company.

We focus on food and consumer product delivery services in international markets with the mission : "We help people eat better, live better".

Established in March, Meituan has helped transform the supply and demand of service and product retail across the digital landscape.

As Meituan and Keeta continue to increase R&D investment and advance in new technologies, we uphold a customer‑centric approach, working with our partners to provide quality services to customers.