It Helpdesk Senior Engineer

Labsoft Tecnologia; Jundiaí; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology services firm in Jundiaí, Brazil is seeking a Senior IT Engineer to oversee global IT operations. You will manage helpdesk support for Windows and macOS systems, ensuring security and compliance across regions. The ideal candidate should have 8–10 years of experience in IT support, strong communication skills, and a continuous learning mindset. This full-time position offers opportunities for professional development and requires a hands-on approach to maintain infrastructure stability and endpoint security.

Qualificações

• 8–10 years of IT support experience in endpoints and SaaS administration.
• Deep experience with Windows, macOS, and Microsoft 365.
• Experience in hybrid environments and device management.

Responsabilidades

• Manage global helpdesk operations and provide support for Windows and macOS users.
• Create and maintain IT documentation, SOPs, and knowledge base articles.
• Drive patch management compliance across all regions.

Conhecimentos

IT support

Windows

macOS

Microsoft 365

Intune

Endpoint management

SaaS administration

Troubleshooting

Strong communication skills

Ferramentas

ManageEngine Endpoint Central

Azure AD

Okta

Descrição da oferta de emprego

End-User Support & IT Operations

Manage global helpdesk operations and provide L1 / L2 / L3 support for Windows / macOS users.

Handle complex technical issues and drive permanent fixes.

Deliver efficient remote support across regions and ensure smooth onboarding / offboarding.

Maintain and optimize ITIL processes (Incident, Change, Problem, Request Management).

Create and maintain IT documentation, SOPs, and knowledge base articles.

Administer core SaaS tools such as ManageEngine Endpoint Central, ticketing systems, and email security tools.

Create, test, and deploy endpoint / security policies (patching, device control, USB restrictions, compliance rules).

Configure and manage SSO, MFA, Conditional Access, and basic identity governance.

Work closely with the security team to improve endpoint posture and maintain compliance.

Manage Intune and / or hybrid environment for application deployment, compliance, MDM, and configuration profiles.

Maintain accurate asset inventory (laptops, accessories, peripherals, licenses).

Coordinate device procurement, vendor communication, and hardware lifecycle management.

Drive patch management compliance across all regions.

Administer AD, Entra ID (Azure AD), group policies, access assignments, and role-based access.

Support access reviews, joiners-movers-leavers process, and enforce PAM basics.

Ensure timely revocation of accounts and security compliance.

Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi-Fi, routers.

Liaison with Infra team for escalations and global infrastructure issues.

Work closely with engineers across Brazil, India, USA, and Germany.

Lead technical coordination during incidents and outages.

Provide guidance to junior IT team members and function as a senior escalation point.

Requisitos e qualificações

Ability to manage priorities independently.

Empathy and strong people skills to support global teams.

Continuous learning mindset (certifications supported by company).

Ability to explain technical concepts in simple language to non-technical employees.

Requirements of the role

The Senior IT Engineer will be the primary point of contact for internal IT operations across four regions (India, USA, Brazil, and Germany).

This is a highly autonomous, hands-on role requiring strong technical expertise, responsibility, and leadership.

You will ensure infrastructure stability, endpoint security, user experience, and seamless IT operations across all time zones.

What We Expect From You

Strong communication skills (written + spoken English).

Self-driven, accountable, ownership-first mindset.

Ability to manage priorities independently.

Empathy and strong people skills to support global teams.

Continuous learning mindset (certifications supported by company).

Ability to explain technical concepts in simple language to non-technical employees.

Key Requirements (8–10 Years Experience)

8–10 years of IT support, endpoint management, and SaaS administration.

Deep experience with Windows, macOS, Microsoft 365 (Exchange, OneDrive, Teams, SharePoint).

Hands-on expertise with Intune, Endpoint Central, and device management.

Experience supporting hybrid environments (Microsoft 365, Entra ID, basic AD).

Familiarity with SSO (Okta, Azure AD SSO, Google Workspace SSO).

Good understanding of ISO , SOC 2, NIST, and security best practices.

Strong troubleshooting across hardware, OS, network, VPN, and SaaS services.

Experience in handling escalations and coordinating IT operations across regions.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries : IT Services and IT Consulting

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