Infrastructure Specialist (Wintel, Citrix)

Cofco International; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading global company in São Paulo is seeking a Senior Wintel L2 / 3 Support Engineer responsible for administration and support within on-premises and Cloud environments. The ideal candidate will manage Citrix services, participate in infrastructure projects, and document processes. Experience in Windows Server and Citrix, along with excellent communication skills in Portuguese and English, are essential. This role promises a dynamic work environment in the tech sphere.

Qualificações

• Bachelor's Degree preferred or equivalent technical education.
• Experience in support and administration of Windows Server environments.
• Experience in support of Citrix environments (Cloud and on-premises).
• Experience in AD domains and forests.
• Experience in Microsoft on-premises and cloud-based solutions and tools.

Responsabilidades

• Provide administration and support for systems in on-premises and Cloud environments.
• Support backup and recovery solutions for on-premises and cloud services.
• Deploy, support, and manage Citrix on-premises and cloud.
• Document processes and maintain information relative to supported systems.
• Develop, deploy, and maintain PowerShell automation.

Conhecimentos

Windows Server environments

Citrix environments

AD domains and forests

Microsoft services

Formação académica

Bachelor's Degree or equivalent technical education

Ferramentas

Microsoft collaboration tools

ITSM tool

Descrição da oferta de emprego

Overview

COFCO International

Summary Description of Position

Description of Activities

The Senior Wintel L2 / 3 Support Engineer will be responsible for providing administration and support for systems within the on-premises and Cloud environments; contributing to and adhering to established policies and procedures. Will also work with the IT Services Leadership Team and IT Operations Managers to provide technical recommendations for these environments.

Essential duties and responsibilities

• Participate in corporate and asset infrastructure related projects as assigned
• Proactively seek out infrastructure optimization opportunities
• Support backup and recovery solutions for on-premises and cloud services
• Coordinate and assist in developing system requirements
• Operate as a Subject Matter Expert for managed services and technologies
• Deploy, support and manage Citrix on-premises and cloud
• Provide administration and support for servers in both on-premises and Cloud environments
• Install, configure, and maintain the Cloud and on-premises infrastructure including hosting, asset management, data center, Cloud operations and Cloud migrations and assist other support teams in troubleshooting issues
• Document processes, procedures, upgrades, and problems
• Document and maintain information relative to the supported systems and participate in knowledge sharing sessions
• Perform account administration, file security, resource allocation and security for the systems, hosted in both the on-premises and Cloud environments
• Use the company ITSM tool to coordinate support activities for all incidents and service requests
• Develop, deploy, and maintain PowerShell automation for daily tasking, provisioning and common areas
• Administration of Microsoft collaboration tools
• Support and manage security in both, on-premises, and cloud environments (Antivirus, antispam)
• Other duties as assigned

Requirements

• Education: Bachelor's Degree preferred or equivalent technical education

Experience

• Bachelor's Degree preferred or equivalent technical education
• Experience in support and administration of Windows Server environments
• Experience in support of Citrix environments (Cloud and on-premises)
• Experience in AD domains and forests
• Experience in Microsoft on-premises and cloud-based solutions and tools

Languages

• Portuguese (advanced)
• English (advanced)

IT Knowledges

• Microsoft services
• Citrix
• Security-related (Antivirus, Windows Firewall)

Technical skills

• Bachelor's Degree preferred or equivalent technical education
• Experience in support and administration of Windows Server environments
• Experience in support of Citrix environments (Cloud and on-premises)
• Experience in AD domains and forests
• Experience in Microsoft on-premises and cloud-based solutions and tools

Behaviour skills

• Exhibit flexibility, initiative, and innovation to deal with ambiguous and fast-paced situations
• Excellent written and verbal communication skills
• Strong team player
• Problem solving
• Ability to take ownership of problems and see them through to completion
• Ability to communicate in a high-pressure environment