HR Shared Services Specialist I

CSG; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer experience solutions provider is looking for an HR support specialist in Londrina, Brazil. This role involves responding to employee inquiries, maintaining HRIS records, and managing onboarding tasks. Ideal candidates will have a bachelor's degree or equivalent experience and possess strong customer service and communication skills. Benefits include health insurance, meal vouchers, and more. This is a full-time position with opportunities to grow in a supportive environment.

Serviços

Sulamerica Health

Sulamerica Dental

Vidalink

Food / Meal Voucher

Child Care Assistance

Day off on birthday

Gympass

Language assistance

Digital course platform

Volunteer time off: 2 days a year

Qualificações

• Basic understanding of HR principles and terminology.
• Ability to follow detailed instructions and standard operating procedures.
• Strong attention to detail and accuracy in data entry.
• Customer service orientation with clear communication skills.

Responsabilidades

• Responds to employee questions using standard scripts and guidelines.
• Completes onboarding tasks to support new hire integration.
• Maintains HRIS records by entering basic employee data.
• Assists with employment form completion for compliance.
• Provides basic benefits information to employees.
• Routes complex inquiries to senior team members.
• Supports payroll processing by verifying timecard data.
• Organizes HR files using naming conventions.

Conhecimentos

Employee Relations

Typing

Succession Planning

Human Resources Management

Military Experience

Case Management

Benefits Administration

HRIS

Payroll

ADP

Human Resources

Leadership Experience

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

Hi Im Arison Ferreira your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Responsibilities

• Responds to employee questions using standard scripts and guidelines to ensure consistent communication.
• Completes onboarding tasks such as document collection and data entry to support new hire integration.
• Maintains HRIS records by entering basic employee data to ensure system accuracy.
• Assists with employment form completion by following established procedures to support compliance.
• Provides basic benefits information by referencing FAQs and policy documents to help employees understand options.
• Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution.
• Supports payroll processing by verifying timecard data to help ensure accurate compensation.
• Organizes HR files using naming conventions and retention schedules to maintain document integrity.
• Learns HR policies and procedures through training and shadowing to build foundational knowledge.

Minimum Qualifications

• Bachelors degree or equivalent experience; typically no prior professional experience.

Candidate Profile

• Basic understanding of HR principles and terminology
• Ability to follow detailed instructions and standard operating procedures
• Strong attention to detail and accuracy in data entry
• Customer service orientation with clear communication skills

Benefits

• Sulamerica Health
• Sulamerica Dental
• Vidalink
• Food / Meal Voucher
• Child Care Assistance
• Day off : on birthday
• Gympass
• Language assistance
• Digital course platform
• Volunteer time off : 2 days a year

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and / or testing processes.

Our Guiding Principles

• Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
• Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience

Unclear Seniority

Key Skills

• Employee Relations
• Typing
• Succession Planning
• Human Resources Management
• Military Experience
• Case Management
• Benefits Administration
• HRIS
• Payroll
• ADP
• Human Resources
• Leadership Experience

Employment Type

Full-Time

Experience

years

Vacancy

1

Locations

• Brazil Remote
• Colombia Remote