Hr Operations Excellence Lead

Bebeeefficiency; Manaus; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading HR technology firm in Brazil is seeking a Process Optimization Specialist to enhance HR operations. The role involves analyzing workflows, identifying inefficiencies, and implementing innovative automation solutions using tools like Zapier and Workato. You will work closely with HR stakeholders to streamline processes and utilize AI-driven technologies to improve efficiency and employee experience. Strong problem-solving skills and experience in HR processes are essential for success in this position.

Qualificações

• Experience in optimizing workflows and processes within HR.
• Familiarity with automation tools and AI technologies.
• Strong analytical skills to evaluate process efficiency.

Responsabilidades

• Evaluate and improve People Team workflows across the employee lifecycle.
• Identify automation opportunities to reduce manual work.
• Implement and monitor AI-driven workflows to enhance efficiency.

Conhecimentos

Workflow analysis

Automation tools (Zapier, Workato)

AI-driven process improvement

Documentation practices

Ferramentas

Zapier

Workato

HRIS systems

Descrição da oferta de emprego

Optimize HR ProcessesThe Process Optimization Specialist plays a pivotal role in streamlining the People Team's operations through strategic innovation and technology implementation.You'll analyze workflows, identify inefficiencies, and design scalable solutions that enhance the employee experience.

This role combines technical problem-solving with business acumen to optimize how the People Team operates.Key Responsibilities : Evaluate, document, and improve People Team workflows across the employee lifecycle.Identify automation opportunities using tools like Zapier, Workato, or internal HRIS systems.Partner with HR stakeholders to reduce manual work, streamline approvals, and improve process accuracy.Implement and monitor AI-driven workflows that enhance response times and reduce operational bottlenecks.Design and maintain AI-powered chatbots to handle routine HR inquiries and FAQs.Continuously analyze chatbot performance to improve accuracy and efficiency using feedback loops and analytics.Collaborate with IT teams to ensure proper integration between HR systems and conversational AI platforms.Build and manage centralized knowledge bases that support employees and managers.Develop structured documentation practices to ensure consistency and ease of information retrieval.Implement taxonomy and tagging systems for quick search and smart recommendations.Define and track key metrics related to process efficiency, automation adoption, and employee experience.