Head of Operations

Kodland; Porto Velho; Teletrabalho; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A global technology company based in Porto Velho is seeking an Operational Manager to oversee customer support teams. You will manage over 50 staff, implement effective operational processes, and ensure team performance through KPIs. The ideal candidate has experience in sales and customer support and is fluent in both English and Portuguese. This role offers competitive compensation and flexible work arrangements.

Serviços

Competitive compensation

Flexible work schedule

Professional development opportunities

Qualificações

• Experience managing operational teams over 50 people, including 3-4 Team Leaders.
• Strong background in Customer Support and Sales.
• Fluent in English and Portuguese.

Responsabilidades

• Directly manage LX operational teams, starting with Customer Support.
• Design and implement operational processes for stable performance.
• Set up and monitor KPIs and motivational frameworks.

Conhecimentos

Management of operational teams

Experience in Sales

Contact Center experience

English proficiency

Portuguese proficiency

Descrição da oferta de emprego

What you are going to do

Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later

Design and implement efficient operational processes and structures to ensure stable performance in the region.

Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.

Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.

Manage team budgets and ensure cost efficiency.

What we expect from you

• Management of Operational teams over 50 people (including experience of managing 3-4 Team Leaders and Heads)
• Experience in Sales, Contact Center, Customer Support
• English and Portuguese proficiency

Stages of interview

• HR interview
• Case interview with Business Owner
• Test task
• Test task presentation to Business Owner
• Gathering recommendations
• Offer

Why us

• Global Collaboration : Join a diverse, international team that values innovation and recognizes individual contributions.
• Competitive Compensation : Receive an attractive salary package that reflects your expertise and rewards your contributions.
• Flexible Work Schedule : Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
• Professional Development : Benefit from continuous learning opportunities and support for your career advancement goals.

Location Options

Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.