Head of Event Services

Fédération Internationale de Football Association; Rio de Janeiro; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An international sports organization seeks a Head of Event Services in Rio de Janeiro for the FIFA Women's World Cup 2027. This role involves leading operational planning and execution of accommodation, travel, logistics, and guest operations for the event. The ideal candidate should have extensive experience in sports event management, strong project management skills, and fluency in English and Portuguese. A commitment to high-quality service and collaboration across teams is essential.

Qualificações

• Min 5 years sports event management experience, ideally internationally.
• Extensive knowledge of event and sport facility operations.
• Strong knowledge of event planning and project management processes.
• Ability to effectively monitor organisational performance and implement corrective actions.
• Right to work in Brazil.
• Ability to relocate to Rio de Janeiro soon.

Responsabilidades

• Lead operational planning for FIFA Women's World Cup 2027.
• Ensure successful project execution across multiple events.
• Drive improvements and stakeholder alignment during projects.
• Coordinate with various stakeholders for optimal event conditions.

Conhecimentos

Independent and Flexible

Effective Communication and Trust Building

Client-Centric Approach

Leadership and Team Development

Strategic Thinking

Decisive Action and Risk Management

Planning and Resource Management

Collaboration in a Multi-National Team

Fluent in English

Fluent in Portuguese

Ferramentas

MS Office (Word, Excel, PowerPoint)

Descrição da oferta de emprego

Head of Event Services

Department: Events & Entertainment

Employment Type: Fixed Term - Full Time

Location: Brazil

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Please submit your CV in English, as it will be reviewed by an international team.

THE POSITION

The Head of Event Services shall have dual reporting to the Event Services Director in FIFA HQ Zurich and to the Executive Operations Director. Under the leadership of the FIFA HQ team, they shall ensure the successful operational planning, management and implementation of the Accommodation, Travel, Logistics, Transport and Guest Operations projects for the FIFA Women’s World Cup™ (“FWWC”).

The Head of Event Services will work together with the Event Services Team in FIFA HQ Zurich to ensure:

1. Drive FIFA's leadership in Event Services, encompassing the above areas.
2. Ensure suitable and efficient business models and processes for operation across multiple different events, of different scales, simultaneously, across all areas under auspice.
3. Continuously assess and propose improvements to the requirements and regulations for the services. Integrate these enhancements into the Master Project Plans and detailed budgets, ensuring stakeholder alignment and cost-effective delivery for each event within the FIFA Women’s World Cup 2027 project.
4. Follow the trends of the industry to be ready to anticipate changes in a responsible and timely manner.

KEY RESPONSIBILITIES

Operational Excellence and Project Delivery

• Plan and execute projects and services, ensuring they are delivered on time, within scope, and within budget, while maintaining high-quality standards.
• Serve as the primary point of contact for the Executive Operations Director regarding all service-related matters, representing the Director on various occasions as needed.
• Develop and implement efficient project plans and procedures for all tournaments and events in collaboration with other Subdivisions, ensuring seamless execution.

Collaboration and Team Integration

• Contribute to the overall success of the FIFA Women’s World Cup 2027 as an active member of the management team, fostering strong collaboration across FIFA27.
• Ensure the Event Services department consistently delivers high-quality services to tournament project teams, positioning itself as a key service provider.
• Collaborate with other departments to share responsibility for the FWWC’s overall success, ensuring alignment with broader goals and objectives, and maintaining a focus on the big picture.

Stakeholder Engagement and Networking

• Cultivate close cooperation with staff members across all divisions to ensure an exceptional user experience (UX). This includes coordinating with FIFA stakeholders, local FIFA subsidiaries, stadium/venue owners, host associations, local authorities, and third-party partners to create optimal conditions.
• Share relevant information within the FIFA27 and with other internal and external stakeholders to ensure effective communication and collaboration.

YOUR PROFILE

• Independent and Flexible: Ability to lead large teams independently in complex environments, and situations with ambiguity
• Effective Communication and Trust Building: Skilled in fostering open communication and creating an environment of trust. Capable of understanding and addressing the needs and expectations of others, identifying and resolving conflicts, and delivering impactful presentations. Experienced negotiator in an international context
• Client-Centric Approach: Consistently demonstrates respect and professionalism toward clients (colleagues, superiors, member associations, clubs, etc.). Clearly defines and aligns expectations, ensuring client needs are met and exceeded. Receives positive client feedback, builds strong, trusting relationships, and anticipates client needs. Maintains a flexible and innovative mindset in service delivery
• Leadership and Team Development: Respected leader within the team, setting ambitious objectives and motivating staff to achieve them. Inspires collaboration and fosters a high-performance culture. Well-regarded by peers and top management, adapting goals to client needs and driving continuous improvement. Effectively manages pressure, supports team growth, and handles challenges with strong interpersonal and conflict-resolution skills
• Strategic Thinking: Demonstrates the ability to assess the broader impact of organizational decisions and developments, anticipating their consequences.
• Decisive Action and Risk Management: Recognizes situations that require swift, pragmatic decision-making. Takes initiative, explores various solutions, and is willing to take calculated risks. Acts promptly and decisively in response to unexpected challenges.
• Planning and Resource Management: Skilled in developing detailed, chronological plans, setting priorities, and allocating resources effectively. Implements systems for tracking progress and control, and adapts plans as needed to achieve objectives. Maintains a strong focus on reporting and accountability.
• Collaboration in a Multi-National Team: Leads and collaborates effectively in diverse, cross-cultural teams. Navigates cultural differences, fosters inclusivity, and ensures seamless communication across global teams, driving alignment and achieving shared goals.
• A minimum sports event management experience of 5 years, ideally on an international level in the Event Services (Accommodation, Travel, Logistics, Transport and Guest Operations).
• Extensive knowledge of event and sport facility operations
• Strong knowledge of event planning and event project management processes
• Strong administrative and IT skills including MS Office (Word, Excel, PowerPoint)
• Ability to effectively monitor organisational performance and implement decisive corrective actions
• Right to work in Brazil.
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro soon.