German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

Uma empresa de e-mobilidade está buscando um Especialista de Suporte ao Cliente Freelancer que fale alemão. O trabalho é totalmente remoto e ideal para profissionais independentes apaixonados por experiência do cliente. O candidato deve ter forte comunicação, disponibilidade flexível, e experiência prévia em atendimento. O horário é flexível, e a remuneração é competitiva, variando de 13,5 a 15,5 € por hora. Começo a partir de janeiro ou fevereiro.

Serviços

Trabalho remoto

Equipe multicultural

Indústria dinâmica e sustentável

Qualificações

• Experiência prévia em suporte ao cliente ou atendimento ao cliente.
• Capacidade de faturar como freelancer registrado ou empresa.
• Autônomo, bem organizado e pró-ativo.

Responsabilidades

• Responder a consultas de clientes via email, chat e telefone.
• Ajudar clientes a escolher a bicicleta elétrica certa.
• Manter comunicação de alta qualidade e lidar eficientemente com todos os pedidos.

Conhecimentos

Aptidão para resolver problemas

Comunicação eficiente

Fluência em alemão

Inglês forte (B2)

Descrição da oferta de emprego

German-Speaking Freelance Customer Support - E-Bike Specialist (Remote Worldwide) Workster•piracicaba, estado de são paulo, br

Descrição da vaga

Workster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World.

This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e-bike to ensuring a smooth after-sales experience.

Your Role

• Respond to customer inquiries via email, chat, and occasional phone calls.
• Assist customers in selecting the right e-bike based on needs, preferences, and budget.
• Provide accurate product details and personalised recommendations.
• Give updates on deliveries and handle after-sales issues (warranty, missing parts, adjustments).
• Escalate and resolve complex cases in coordination with internal departments.
• Suggest improvements to processes, FAQs, and customer success tools.
• Maintain high-quality communication and efficient handling of all requests.

Your Qualifications

• Ability to invoice as a registered freelancer or company (B2B setup required).
• Native or fluent German + strong B2 English.
• Previous customer support or client-facing experience.
• Independent, well‑organised, and proactive problem solver.
• Comfortable working remotely and managing your own schedule.
• Positive, customer‑focused mindset with strong communication skills.
• Interest in tech and e‑mobility is an advantage.
• Flexible availability within 12:00–00:00 CET (shifts to be defined).

The Offer

• Fully remote work from anywhere within Europe.
• Flexible working hours with autonomy over your schedule.
• Work with a multicultural, mission‑driven, and innovative team.
• Training and ongoing product support provided.
• Competitive freelance compensation: 13.5–15.5 € per hour, with the first 2 weeks at 50% for onboarding.
• Start date: 5th January or 2nd February.
• Shift details and final working hours: TBD.

Benefits

• Competitive base rate
• Remote work across the World.
• Supportive multicultural team
• Dynamic and sustainable industry

Recruitment process

• Phone interview with Workster recruiter
• Online language test (German + English if needed)
• HR interviewFinal interview with the Hiring Manager

Apply now!

Send your CV in English to: [e-mail]