Fulfilment Associate

Pipeline Medical; Teletrabalho; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A logistics company is looking for a Fulfillment Associate to manage orders, backorders, and customer communication in a remote setting. Responsibilities include processing orders, handling returns, and tracking shipments. The ideal candidate has strong attention to detail, organizational skills, and at least 2 years of supply chain experience. Fluency in English and customer support experience are preferred. This remote position requires reliable internet and self-motivation.

Qualificações

• Strong attention to detail.
• Excellent organizational capabilities.
• Self-motivated and a self-starter.
• Reliable high-speed internet is necessary.
• Must be fluent in English.

Responsabilidades

• Process all incoming orders daily and notify stakeholders.
• Manage back-order tickets and identify alternative products.
• Communicate with account managers regarding delays.
• Handle returns for damaged or undelivered products.
• Track and manage ticketing progress.

Conhecimentos

Attention to detail

Organizational skills

Self-motivated

Fluency in English

Customer support experience

Descrição da oferta de emprego

This is a remote position.

A fulfillment associate is a crucial member of the logistics and supply chain team, responsible for the efficient processing and follow up on orders to ensure that they have shipped. Working in a remote environment, the fulfillment associate is the first point of contact for distributor warehouses and ensures that all goods are shipped and delivered according to company standards.

Their role also involves processing damaged products for return or refund and notifying the distribution partner when the product has not been successfully delivered to the end customer. Acting as a liaison between the customer, company, and distributor, the fulfillment associate is responsible for ensuring back-ordered products are fulfilled quickly, either by rerouting from an alternative warehouse / distributor or with an alternative functionally equivalent product.

Order Management

• Process all incoming orders daily and notify stakeholders of any blockers to fulfillment.
• Review and clean up pending orders and ticket queues.
• Daily follow-up on previously processed orders to confirm shipment and delivery status.
• Review and tag unknown statuses for proper tracking.

Backorder Management

• Create and manage back-order tickets in the system.
• Identify and suggest alternative products for back-ordered or rejected items.
• Communicate with account managers or customers regarding substitutions or delays.

Customer and Internal Communication

• Respond to account manager and customer inquiries via call, chat, and email.
• Monitor and respond to distributor communications, including those from Cobalt.
• Track and manage follow-ups to ensure resolutions are completed promptly.

Returns and Issues

• Handle the return process for damaged or undelivered products.
• Notify distribution partners of delivery failures and initiate return or refund processes.

Reporting & Monitoring

• Track ticketing progress and ensure proper documentation for unresolved issues.

Requirements

• Strong attention to detail
• Excellent organizational capabilities
• Continually outperforms goals and surpasses targets and KPI’s
• Self‑motivated and self‑starter
• Ability to learn new software and computer programs.
• Reliable high‑speed internet is a must
• Must be fluent in English
• Customer Support Experience is preferred
• 2+ years of inventory or Supply Chain management experience