Field Support Engineer

Intellicene; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company is seeking a Field Technical Advisor in Porto Velho, Brazil. This role involves hands-on work with enterprise software and hardware while maintaining customer relationships across the CALA region. The ideal candidate must be fluent in Portuguese, Spanish, and English, with a degree in Engineering or IT. Responsibilities include software installation, troubleshooting, and customer lifecycle management, with up to 75% travel required. The position offers opportunities to drive product adoption and upsell solutions.

Qualificações

• 5+ years in customer-facing technical roles (support, professional services, pre/post-sales).
• Experience in physical security/video surveillance environments.
• Strong background supporting enterprise software in LAN/WAN environments.

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software.
• Support video management and dispatch solutions onsite and remotely.
• Manage the customer lifecycle from onboarding to long-term success.
• Travel to customer sites up to 75% for project deployment.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Customer-facing mindset

Clear communication skills

Solid networking knowledge

Formação académica

Degree in Engineering, Computer Science, IT or equivalent experience

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Descrição da oferta de emprego

Location : Brazil | Supporting CALA Company : Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands-on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end-to-end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands-on training
• Manage the customer lifecycle from onboarding to long-term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer-facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer-facing technical roles (support, professional services, pre / post-sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.