Field Support Engineer

Intellicene; Esteio; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company based in Brazil seeks a hands-on Technical Advisor. This role involves supporting enterprise software and hardware, managing customer relationships, and driving product adoption. Ideal candidates should be fluent in Portuguese, Spanish, and English, have a relevant degree, and possess experience in physical security environments. The position requires frequent travel to customer sites and involvement in technical issue resolution across the CALA region. Strong communication and networking skills are essential.

Qualificações

• Experience in physical security / video surveillance environments.
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast).
• Experience with hardware (RAID, NAS / SAN).

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and hardware.
• Support video management and dispatch solutions onsite and remotely.
• Manage the customer lifecycle from onboarding to long-term success.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Customer-facing mindset

Clear communication skills

Formação académica

Degree in Engineering, Computer Science, IT

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Windows Server

MS SQL Server

Descrição da oferta de emprego

Location: Brazil | Supporting CALA Company: Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end-to-end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.