Field Service Coordinator

FieldCore; Brasil; Presencial; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A leading energy service provider in Brazil is seeking a Field Service Coordinator to manage the mobilization and demobilization of field employees. The role involves coordinating travel logistics, tracking documentation, and supporting staff with necessary registrations. Ideal candidates should have at least 2 years of experience in field operations or customer service, alongside a high school diploma or equivalent. Strong organizational and communication skills are essential for success in this position.

Qualificações

• 2+ years relevant work experience in field operations, customer service or office administration role desired.
• English proficiency required.

Responsabilidades

• Coordinate mobilization and demobilization of field employees.
• Manage logistics details related to mobilizations.
• Reconcile project travel costs.

Conhecimentos

Customer service

Organizational skills

Communication

Time management

Formação académica

HS Diploma or equivalent

Bachelor's degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.

Job Summary

The Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs.

Essential Duties & Responsibilities:

• Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites
• Manage and coordinate with craft employees all the logistics details related with mobs and de-mobs
• Place and follow up vendor quotes requests and requisitions and ensure on time Open PO Closure
• Codify and upload invoices related to T&L expenses for mobilizations, office services, and insurances non-billable to customers to ensure proper payment to suppliers
• Initiate requests and follow up on information in the GE Travel Advisory System (TAS) for craft employees
• Coordinate mobilizations and demobilizations of field employees related to conferences, trainings, and work-out events
• Coordinate T&L logistics associated to kick off meetings, work-outs as per SM guidance
• Arrange ground transportation for field employees during outages; ground transportation should follow outage security plan and T&L guideline
• Support contingent Craft Employees with Concur reimbursements
• Coordinate the delivery of EPP, credit cards, IT equipment and Immigration/legal documents to field employees from office to employee location
• Responsible of follow up on documentation including medical appointments, immigrations, and government clearances before site access for field employees
• Support field employees with filling and submitting formats or applications for visas or work permits
• Lead and coordinate the daily calls to track the documentation status of the team to be mobilized
• Tracking and updating standard documentation for all field employees
• Tracking documents of every employee assigned to that maintenance
• Ownership for documentation database (not yet deployed in NAM -> deployment coming in H2 2021)
• Coordinates Third-party vendors Document Delivery of for review and site access
• Support craft employees with cash payments of visas or work permits
• Support resource managers with onboarding of craft employees, for example systems training
• Support resource managers with other clarifications to craft employees as needed
• Occasional support to Field Engineers as per specific request from resource manager and / or special events as designated
• Ability and willingness to work holidays, weekends and overtime as required
• Minimal travel required
• May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

• HS Diploma, or equivalent
• 2+ years relevant work experience in field operations, customer service or office administration role desired.
• English proficiency required

Desired Characteristics:

• Bachelor’s degree preferred. Related degree considered in lieu of experience
• Good customer service and interpersonal skills
• Good communication, time management and organizational skills
• Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
• Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
• Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)

FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law