Enterprise Support Engineer

Hotmic; Contagem; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company specializing in AI solutions is seeking a Senior Enterprise Support Engineer in Contagem, Brazil. The role involves developing customer-specific features and providing technical support for a major enterprise customer. Candidates should have senior-level experience in full-stack JavaScript development and be comfortable in a mixed engineering and support role. Strong English communication is essential.

Qualificações

• Fluent English is required for communication with customers.
• 5+ years of experience in full‑stack JavaScript development.
• Experience in structured team sprints is essential.

Responsabilidades

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Maintain clear communication with the customer.

Conhecimentos

Fluent English (spoken and written)

Senior‑level full‑stack JavaScript experience

Strong teamwork

Ability to work independently

Descrição da oferta de emprego

About HotMicHotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently.

We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.

Role Overview

We are hiring a Senior Enterprise Support Engineer to work directly with one major enterprise customer.

This is a hands‑on role involving both full‑stack JavaScript development and customer‑facing support.

You will gather requirements, develop and ship customer‑specific features, resolve issues, and keep the customer updated through calls and messages.

You’ll also participate in our regular engineering sprints alongside other developers and product staff.

Responsibilities

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Communicate directly with the customer via calls and messages.
• Work within engineering sprints and coordinate with internal teams.
• Maintain clear, fluent English communication.

Requirements

• Fluent English (spoken and written).
• Senior‑level full‑stack JavaScript experience.
• Experience working in structured team sprints.
• Background working with enterprise customers or complex implementations.
• Comfortable in a mixed engineering + support role.
• Strong teamwork and ability to work independently.