English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A fast-growing global support company is seeking a Customer Support Agent to engage with customers, providing assistance with inquiries and technical issues. The role is remote and requires proficiency in English at the C1 level. Candidates should have strong problem-resolution skills and the ability to manage sensitive information discreetly. This position offers a flexible schedule, competitive compensation, and various benefits like paid vacation days and bonuses according to performance.

Serviços

20 paid days of vacation

10 days of sick leave

Training provided

Bonus based on performance

Qualificações

• Prior experience in customer support is a plus.
• Ability to work in stressful situations with respect and empathy.
• Track record of managing customer relationships effectively.

Responsabilidades

• Respond to customers' inquiries in a timely manner.
• Support customers with technical questions.
• Cooperate with teams to resolve customer issues.
• Build customer loyalty and retention.

Conhecimentos

Proficiency in written English at C1 level

Problem-resolution skills

Ability to handle sensitive information

Experience with Windows OS

Ability to work remotely

Descrição da oferta de emprego

Join our fast growing company as a Customer Support Agent (with English C1 language skills).

It is a remote full‑time position.

Start date : 05.01.2026

Schedule : 8 AM – 8 PM; 8 PM – 8 AM CET, 24/7, day and night shifts. (2 by 2 – two working days, followed by two days of rest)

At Mindy‑Support you have a great opportunity to get :

• Experience in an international company working with people around the globe.
• Compensation – $900 for the first 2 months, and $950 after 2 months.
• Bonus – $50 depending on the execution of the KPI per month.
• Training will be provided by the company and the client.
• 20 paid days of vacation and 10 days of sick leave per year.
• Management's attention, support and motivation.

Responsibilities :

• Politely respond to customers’ inquiries in a timely manner.
• Support with technical questions.
• Cooperate with development and QA teams to resolve issues from customers.
• Analyze customer requests and suggest improvements.
• Develop healthy customer relationships.
• Keep clients engaged and regularly using products.
• Constant follow‑up on clients and leads: service usage, issues, renewals.
• Maintain a detailed understanding of Valo Motion services.
• Assist customers with questions and suggest the best solutions for their needs.
• Build customer loyalty and retention.
• Resolve customer issues.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion.
• Build trust and transparency with clients.
• Onboard new clients via WhatsApp / Google Meet.

You are our perfect candidate if you :

• Proficiency in written English at the C1 level.
• Experience with Windows OS will be an advantage.
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus.
• Strong problem‑resolution skills.
• Ability to handle sensitive customer information with confidentiality and discretion.
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients.
• Ability to remain focused while working remotely.

Mindy‑Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back‑office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our customers.

We will be glad to welcome you to our team. Grow your career with Mindy‑Support!