English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global remote assistance firm is seeking a Customer Support Agent who is proficient in written English (C1 level). This role involves responding to customer inquiries, cooperating with development teams, and ensuring customer loyalty. The position offers a remote working environment with competitive compensation including bonuses based on KPIs. Ideal candidates will have experience in customer support and strong problem-resolution skills. Join our dynamic team and grow your career with us.

Serviços

20 paid vacation days

10 days of sick leave

Training provided

Work with a global team

Qualificações

• Experience in Customer Support managing relationships.
• Ability to work remotely and stay focused.
• Track record of addressing customer needs.

Responsabilidades

• Respond to customer inquiries promptly.
• Support with technical questions.
• Cooperate with teams to resolve issues.
• Analyze requests and suggest improvements.
• Develop healthy customer relationships.
• Engage clients to maintain product usage.
• Follow up on service usage and renewals.
• Understand Valo Motion services in detail.
• Assist customers with tailored solutions.
• Build customer loyalty and retention.
• Resolve customer issues effectively.
• Improve overall customer experience.
• Onboard new clients via WhatsApp/Google Meet.

Conhecimentos

Proficiency in written English at the C1 level

Strong problem-resolution skills

Ability to handle sensitive customer information

Experience with Windows OS

Ability to remain calm under stress

Descrição da oferta de emprego

Overview

Join our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position.

Start date : 05.01.2026

Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)

Compensation and Benefits

• Experience in the international company working with people around the globe;
• Compensation – $900 for the first 2 months, and $950 after 2 months;
• Bonus - $50 depending on the execution of the KPI per month;
• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;

Responsibilities

• Politely respond to customers' inquiries in a timely manner;
• Support with technical questions;>
• Cooperate with development and QA teams to resolve the issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy Customer Relationship;
• Keep clients engaged and regularly using products;
• Constant follow up on clients and leads: service usage, issues, renewals;
• Maintain a detailed understanding of Valo Motion services;
• Assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion;
• Build Trust and Transparency with Clients;
• Onboard new clients via WhatsApp / Google Meet;

Candidate Profile

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus;
• Strong problem-resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

About the Company

Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy-Support!