Director, LATAM Customer Outcomes Go To Market

ServiceNow; São Paulo; Presencial; USD 80.000 - 150.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic Director for LATAM Customer Outcomes. This pivotal role involves leading a sales team focused on service products that enhance customer adoption and satisfaction. You will strategize and drive sales growth while building strong relationships with clients and internal teams. The ideal candidate will possess exceptional negotiation and presentation skills, with a proven ability to coach and develop high-performing sales teams. Join a forward-thinking company that values innovation and collaboration, and make a significant impact in the digital transformation landscape.

Qualificações

• Proven track record in new business sales and team management.
• Strong analytical skills for strategic planning and quota achievement.

Responsabilidades

• Lead a team to drive new business sales growth in the region.
• Engage in territory planning and support Field Sales Teams.

Conhecimentos

Sales Strategy

Presentation Skills

Negotiation Skills

Coaching and Mentoring

Analytical Skills

Financial Planning

CRM Management

Customer Relationship Management

Strategic Thinking

Pipeline Generation

Descrição da oferta de emprego

Director, LATAM Customer Outcomes Go To Market

Pay Competitive

Employment type Full-Time

Job Description

• Req#: JB0037544

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.

What you get to do in this role:

• As a ServiceNow Customer Outcomes Director, you will be responsible for the sales team that sells a portfolio of service products and offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product adoption services, and training. The customer outcomes team ensure successful implementation and adoption.

• Build a team of Services Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience
• Collaborate with “inside” and “outside” (Digital, Field, and Partner) sales team members to develop and execute success, adoption services and training sales opportunities within a designated territory
• Participate in all district activities to develop a programmatic approach to create, manage, and close pipeline of opportunities commensurate with achieving assigned services quotas
• Proactively create new Services opportunities (Impact, Adoption Services, and Training) in both new and installed base customers
• Lead services sales opportunities in collaboration with our Commercial account teams and cultivate business relationships, from the office
• Advise our customers by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Work with the extended support team, to drive the development of packaging strategies and services proposals
• Prioritize and manage inbound services sales requests
• Execute Value-based Selling Methodology for Impact, Adoption Services and Training opportunities.

To be successful in this role you have:

• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experienced in driving sales process and drive effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
• Ownership of driving successful pipeline generation activities developed by marketing or the partner community

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [e-mail] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

About the company

ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations, and was also recognized for innovation.