Development Consultant

CSG; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology solutions provider is looking for a CX Technical Consultant II in Brazil to optimize customer engagement solutions. The role involves analyzing application performance, implementing solutions, and providing technical support. Applicants should have expertise in system integration, API management, and environment configuration. Hybrid working options are available along with comprehensive benefits including healthcare and paid time off.

Serviços

Work from home, in-office, or hybrid

Employee belonging groups

Healthcare (dental, medical, vision)

Paid vacation, volunteer, and holiday time off

Qualificações

• Configures production and non-production environments including multi-tenancy settings.
• Implements data ingress and egress connectors including APIs and databases.
• Builds and configures Journey Graphs for communication flows.
• Sets up REST web services and manages API listeners.
• Implements logging and alerting frameworks for system health.
• Applies role-based access controls and audit logging.
• Runs tests and supports UAT for system integrations.
• Must read, write, and speak English in a business context.

Responsabilidades

• Implement and configure customer engagement solutions.
• Gather and validate technical requirements with clients.
• Ensure successful deployments through structured plans.
• Analyze customer application performance and recommend improvements.
• Collaborate with stakeholders to optimize opportunities.

Conhecimentos

Environment setup

Data integrations

Journey configuration

API & template management

Logging, monitoring, & alerts

Security & compliance

Testing & deployment

English proficiency

Descrição da oferta de emprego

Job Overview

As a CX Technical Consultant II, you will play a pivotal role in delivering and optimizing high‑impact customer engagement solutions that drive measurable business outcomes. You will work directly with customers and internal stakeholders to implement and configure solutions that elevate the customer experience, enhance engagement, and maximize the value of our platform.

This role goes beyond implementation. You will analyze application performance, recommend improvements, and create detailed technical design documents to support change orders and enhancements. You will also be hands‑on with integration testing, provide support for QA and Customer Test Environment (CTE) efforts, and contribute to partner enablement through technical training and guidance. Your ability to blend technical depth with business insight will be key to delivering exceptional results.

Responsibilities

• Implement and configure high‑value customer engagement solutions.
• Gather and validate technical requirements with clients.
• Configure the CX platform and applications to meet defined business goals.
• Ensure successful deployments using structured test and release plans, stakeholder collaboration, and effective validation and monitoring processes.
• Design and execute test cases for system integrations and solution workflows.
• Validate data flows, API connections, and event triggers across systems.
• Identify and document defects or issues and work to resolve them.
• Ensure solutions meet both technical and business expectations before release.
• Participate in handover and provide ongoing support for test execution in QA and customer test environments.
• Troubleshoot and resolve issues affecting test outcomes.
• Validate testing results and confirm performance against benchmarks.
• Analyze customer application performance and recommend improvements.
• Review data logs, usage metrics, and performance benchmarks to identify inefficiencies.
• Assist customer operations team members with root cause analysis for incidents and performance issues.
• Collaborate with build teams and stakeholders to prioritize optimization opportunities.
• Recommend configuration updates, feature enhancements, or architectural changes to increase impact and value.
• Create technical design documents for change requests.
• Translate business and functional requirements for change requests into technical design documents.
• Collaborate with internal teams and customers to review and finalize designs.
• Maintain documentation repositories for ongoing reference and governance.
• Provide technical support and documentation for partner training—including creating and maintaining training materials, technical guides, and FAQs.
• Participate in live partner enablement sessions and respond to technical questions.
• Help partners understand platform architecture, configuration logic, and best practices.
• Act as a technical liaison for onboarding new implementation partners.

Required Experience & Qualifications

• Environment setup: Configure production and non‑production environments (Dev, QA, Test). Apply multi‑tenancy settings (organizations, projects, groups) and manage role‑based access controls via the HUB UI.
• Data integrations: Implement data ingress and egress connectors (API, batch, SFTP, Kafka, database).
• Journey configuration: Build and configure Journey Graphs, including triggers, decision nodes, orchestration rules, error handling branches, and sub‑graphs that integrate with alerting and monitoring systems. Configure communication lifecycle and disposition handling for outbound channels (email, SMS, MMS).
• API & template management: Set up REST web services and API listeners for event handling. Configure reusable templates for communication flows and ensure proper parameterization for dynamic content.
• Logging, monitoring, & alerts: Implement logging and alerting frameworks for system health and error tracking. Build production alerting and monitoring dashboards, including threshold‑based alerts.
• Security & compliance: Apply role‑based access controls and audit logging.
• Testing & deployment: Run unit tests and system integration tests for configured journeys. Support UAT, resolve issues, and prepare regression test sets. Create go‑live and rollback plans for production deployment.
• Ability to read, write, speak, and understand English in a business environment.

Perks & Benefits

• Work from home, in‑office, or hybrid.
• Employee belonging groups.
• Healthcare (dental, medical, vision).
• Paid vacation, volunteer, and holiday time off.
• And so much more.

Location

Brazil – Remote

Accommodation

To be considered for employment opportunities with CSG and to receive special assistance due to a disability or accommodation throughout the application process, please call 1 or email CSG. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Guiding Principles

Impact: Always help and empower others–whether their colleagues or customers. When our employees set their minds to something great, things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our story: CSG empowers companies to build unforgettable experiences by making it easier for people and businesses to connect, use, and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people, CSGers, are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together.