Delivery Operations Analyst

Sauce; Teletrabalho; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A premier restaurant technology platform seeks an Operations and Delivery Analyst to analyze delivery data, optimize performance, and support process improvements. Ideal candidates possess strong analytical skills, experience with SQL and Python, and a collaborative mindset. This full-time remote role offers competitive compensation and flexible work conditions, catering to candidates across Latam.

Serviços

Strong & Competitive Compensation Package

Flexible Work Environment

10 Paid Personal / Vacation Days

5 Paid Sick Days

Monthly Wellness Stipend

Qualificações

• 1–3 years of experience in operations, delivery analytics, or business analysis.
• Strong analytic skills using Excel and BI tools.
• Proficient in SQL and Python.

Responsabilidades

• Act as the go-to expert for delivery quality-related questions.
• Analyze operational and delivery data to identify trends.
• Build and maintain dashboards for KPIs and operational health.
• Monitor data integrity and optimize delivery algorithm logic.

Conhecimentos

Operations experience

Delivery analytics

Business analysis

Analytic skills with Excel/Sheets

Proficient in SQL

Proficient in Python

Strong communication skills

Attention to detail

Ferramentas

Power BI

Looker

Tableau

Descrição da oferta de emprego

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Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology.

We are serving a 105 billion dollar US local restaurant business.

Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, giving local establishments everything they need to connect directly with their customers.

The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

This position is a full-time contract role and is fully remote, open to candidates based anywhere in Latam.

What You'll Do

• Act as the go-to expert for delivery quality-related questions and delivery companies' performance tracking per territory
• Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows
• Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance
• Partner with cross-functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting
• Identify operational inefficiencies and support process improvements to increase scalability and reduce friction
• Support new initiatives, pilots, and internal tools by validating requirements, tracking outcomes, and reporting impact
• Monitor data integrity and work closely with the dispatch team, conducting business analysis tasks to optimize configurations, settings, and delivery algorithm logic
• Assist with forecasting, capacity planning, and resource allocation using data-driven insights

Must Have

• 1–3 years of experience in operations, delivery analytics, business analysis, or a similar role
• Strong analytic skills with experience using Excel / Sheets and BI tools (Power BI, Looker, Tableau, or similar)
• Proficient in SQL and Python
• Ability to translate data into clear, actionable insights
• Strong communication skills and experience working cross-functionally
• High attention to detail and comfort operating in a fast-paced environment

Preferable Qualifications

• Experience with CRM systems (e.g., HubSpot), support tools, or workflow automation platforms
• Familiarity with Databricks or modern data platforms
• Experience in operations-heavy, customer-facing, or marketplace environments
• Background in on-demand delivery or logistics
• Exposure to Python and basic data modeling or analytics workflows

Required Technology & Equipment

• Personal computer or laptop with up-to-date software
• High-speed internet connection
• Keyboard, mouse, working webcam, and headset with a microphone
• Primary 24" monitor (with an additional 24" monitor preferred)

What We Offer

• Strong & Competitive Compensation Package
• Flexible Work Environment
• 10 Paid Personal / Vacation Days
• 5 Paid Sick Days
• Monthly Wellness Stipend

Sauce is an equal opportunity workplace and an affirmative action employer.

We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.

We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment.

Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please contact us.