Customer Support Specialist

Sonova; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading healthcare services company in Brazil is seeking a customer service professional to support various customer inquiries and issues. The ideal candidate should have at least 2 years of B2B or 3 years of B2C customer service experience. Strong communication skills and proficiency in SAP are essential. The role offers flexible remote work options and eligibility for bonuses and comprehensive benefits.

Serviços

Salary up to $25 per hour

Bonus eligibility

Comprehensive medical, dental, and vision coverage

Tuition reimbursement

Employee assistance program with mental health support

Qualificações

• Minimum of 2 years of B2B Customer Service or 3 years of B2C Customer Service experience.
• High school diploma or equivalent; some college preferred.
• At least 2 years of experience with SAP; familiarity with Salesforce.com is a plus.
• Intermediate proficiency in Microsoft Excel, Outlook, Teams, Word, and PowerPoint.

Responsabilidades

• Serve customers through various channels, addressing inquiries and fulfilling requests.
• Resolve customer issues by researching and implementing alternative solutions.
• Collaborate cross-functionally to ensure a seamless customer experience.

Conhecimentos

Effective written and verbal communication skills

Strong active listening abilities

Conversational Spanish skills

Formação académica

High school diploma or equivalent

Ferramentas

SAP

Salesforce.com

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft PowerPoint

Descrição da oferta de emprego

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary up to $25 per hour
• Bonus eligibility
• Comprehensive medical, dental, and vision coverage
• Robust internal career growth opportunities and tuition reimbursement
• Flexible remote work options with required internet connectivity
• Supportive employee assistance program offering 24/7 mental health support

What to Expect (Job Responsibilities):

• Serve customers through various channels, including phone, fax, mail, and email, by addressing inquiries and fulfilling requests
• Resolve customer issues by researching and implementing alternative solutions
• Redirect specialized concerns to the appropriate team for follow-up when necessary
• Investigate and resolve problems related to product shipments, returns, and orders
• Collaborate cross-functionally to ensure a seamless customer experience

What is Required (Qualifications):

• Minimum of 2 years of B2B Customer Service or 3 years of B2C Customer Service experience
• High school diploma or equivalent; some college preferred
• Effective written and verbal communication skills with strong active listening abilities
• At least 2 years of experience with SAP; familiarity with Salesforce.com is a plus
• Intermediate proficiency in Microsoft Excel, Outlook, Teams, Word, and PowerPoint

How to Stand Out (Preferred Qualifications):

• Conversational Spanish skills
• Willingness to learn and adapt to new challenges