Customer Support Representative, Ii

Zebra; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic technology company seeks a customer service representative for a hybrid role in São Paulo. The candidate will handle customer inquiries, provide solutions, and document concerns. Requires 1–2 years of customer service experience and fluency in English. Join a culture that values collaboration and innovation, making an impact every day.

Qualificações

• 1 – 2 years of customer service experience required.
• Fluent level of English (written and verbal) and local language.

Responsabilidades

• Answer initial customer calls and general inquiries.
• Determine appropriate solutions and responses.
• Document customer concerns and escalate as necessary.

Conhecimentos

Customer service experience

Fluent English

Communication skills

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Remote Work: Hybrid

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.

Responsibilities

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service, communication and problem solving skills

Qualifications

Required Qualifications

• 1 – 2 years of customer service experience
• Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications

• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)

Location

Hybrid role : São Paulo

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.