Customer Support Manager

Rocket Lab; Rio de Janeiro; Presencial; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Customer Support Manager to lead efforts in enhancing customer satisfaction across the LATAM region. This role involves developing key accounts, promoting tailored solutions, and participating in strategic planning with corporate teams. The ideal candidate will possess strong negotiation and communication skills, along with a proven track record in management and sales within the aerospace sector. Join a dynamic team focused on growth and innovation, where your contributions will directly impact customer loyalty and operational efficiency.

Qualificações

• Proven experience in management and sales, preferably in aerospace.
• Strong communication and negotiation skills are essential.

Responsabilidades

• Develop key accounts to ensure high customer satisfaction.
• Prepare commercial proposals and negotiate contracts.

Conhecimentos

Customer Orientation

Negotiation Skills

Communication Skills

Management Experience

Sales Experience

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Customer Support Manager

Published: 11.29.2024

Company: Safran Helicopter Engines

Job field: Sales & Marketing

Location: Rio De Janeiro, Rio de Janeiro, Brazil

Contract type: Permanent

Contract duration: Full-time

Required degree: Bachelor's Degree

Required experience: More than 3 years

Professional status: Administrative staff

Spoken languages: Fluent English, Intermediate Spanish (French is a plus)

Job Description:

1. Develop key accounts by providing support and customized solutions to ensure high customer satisfaction and loyalty in the LATAM region.
2. Promote our "Support per Flight Hour" program as a tailored solution to increase fleet availability and efficiency in LATAM.
3. Participate in strategic planning with our French corporate teams to grow and expand maintenance and repair services, aligning with customer needs.
4. Prepare commercial proposals and negotiate contracts that deliver value and meet customer expectations.
5. Manage and monitor contract profitability to achieve strategic company goals.

Job Requirements:

1. Higher education degree.
2. Fluent in English and able to communicate in Spanish; knowledge of French is a plus.
3. Proven experience in management and sales, preferably in the aerospace equipment sector.
4. Strong communication, negotiation, and customer orientation skills.
5. Ability to work in a team with a growth and innovation mindset.
6. Technical knowledge of MRO processes for aerospace products is a plus.
7. Possession of a car and a valid driver's license is required.

Locate your future workplace

Rua Capitao Guynemer 25255-315

Rio De Janeiro, Brazil