Customer Support - English Speaker (M/F)

Veesion; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A fast-growing tech startup is seeking a Customer Support Specialist for the American market. The role involves managing customer requests and solving technical issues while ensuring a positive experience. Candidates should have 1-3 years of experience in customer support, be fluent in English and Spanish, and possess strong communication and organizational skills. This position offers competitive pay and opportunities for growth in a dynamic, multicultural environment.

Serviços

Competitive compensation package

Young and international team

Career growth opportunities

Qualificações

• 1-3 years of experience in customer support or technical assistance, ideally in a SaaS or tech company.
• Able to handle demanding clients with patience and professionalism.
• Comfortable with digital tools.

Responsabilidades

• Manage incoming requests (tickets, chat, email, phone) and solve technical issues.
• Ensure high-quality follow-up with clients.
• Document recurring issues and create self-help resources.
• Work closely with Product, Tech, and Sales teams to improve customer experience.

Conhecimentos

Fluent in English

Fluent in Spanish

Customer support experience

Technical troubleshooting

Organized

Proactive

Excellent communication

Ferramentas

CRM

Ticketing systems

Slack

Notion

Descrição da oferta de emprego

Overview

Veesion is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.

Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.

Following our Series B funding, Veesion is scaling rapidly across international markets such as the US and Brazil. Our Customer Support team is based in Paris, Lisbon, and São Paulo. You will join a dynamic and multicultural environment with strong growth opportunities.

Your Mission

As a Customer Support Specialist for the American market, you will be the go-to person for our customers when it comes to solving problems and ensuring a smooth and positive experience.

You will collaborate with Customer Success Managers, Product, and Tech teams to guarantee that our clients get the best out of Veesion.

What You’ll Do

• Customer Support & Troubleshooting: Manage incoming requests (tickets, chat, email, phone), investigate and solve technical issues, and provide clear solutions.
• Customer Satisfaction: Be the first line of communication with clients, track issues, and ensure high-quality follow-up.
• Knowledge Base Contribution: Document recurring issues, create self-help resources, and share product feedback with internal teams.
• Collaboration: Work closely with Product, Tech, and Sales to continuously improve the customer experience.
• You have 1-3 years of experience in customer support or technical assistance, ideally in a SaaS or tech company;
• You're Fluent in English & Spanish;
• You're empathetic, resilient, and an excellent communicator - able to handle demanding clients with patience and professionalism;
• You're organized and proactive, able to prioritize and multitask effectively;
• You're comfortable with digital tools (CRM, ticketing systems, Slack, Notion...).

Recruitment Process

• HR Interview
• Head of Customer Support Interview

What We Offer

• Competitive compensation package.
• A young and international team, with offices in Paris, Lisbon, and São Paulo.
• A meaningful mission with innovative technology in retail security.
• Fast-paced environment with real opportunities for career growth.