Customer Support Associate (French Speaker - Night/Early Morning Shift)

Wise; São Paulo; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading financial technology company in São Paulo is seeking a Customer Support Specialist to assist customers through various communication channels. The ideal candidate must be fluent in English and French, possess excellent empathy skills, and adapt to flexible schedules, including weekends. This role offers a gross salary of 6,015 BRL/month, with additional allowances and benefits for employees.

Serviços

Flexible working model

Health and dental allowance

Transportation vouchers

Meal and food vouchers

Professional development budget

Paid parental leave

Qualificações

• Excellent verbal and written skills in English and French.
• Ability to handle weekend shifts prioritised.
• Located in São Paulo, Brazil and legally authorized to work.
• Ready to work 36 hours per week in a 5x2 model.

Responsabilidades

• Help customers by showing empathy and support.
• Communicate via emails, phone calls, and chats.
• Cover various shifts according to business demand.
• Collaborate with other teams to solve problems.

Conhecimentos

English Communication (C1)

French Communication (C1)

Flexible schedule

Teamwork

Descrição da oferta de emprego

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

Here’s how you’ll be contributing to the Customer Support team:

• Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed.
• Support customers by communicating with them via emails and phone calls, and chats.
• Demonstrate flexibility! You’ll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. We make our schedules in advance so you’ll be able to plan your time accordingly.
• Go above and beyond the call of duty: solve problems working together with other teams.
• Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers.

Qualifications

• Your verbal and written English and French skills are excellent, communicating difficult concepts in an easy to understand way comes naturally to you (C1 level English and French).
• Please note that candidates that are able to work on weekends will be prioritised.
• You’re located already in São Paulo, Brazil.
• Must be legally authorised to work in Brazil.
• You’re ready to work 36h per week, in a 5x2 model.
• Are willing to work from the office everyday during the first month (training period).
• You’re flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays.
• You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense.
• You’re able to work in a fast-paced, ever-changing environment - you understand that change is needed to both grow and learn but also work more efficiently.
• You’re a team-player and understand that having a great working culture is everyone’s responsibility. You treat everyone with respect and always give a helping hand, and you let our values guide you.

Additional Information

• Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
• This is a fully remote position after 1 month of in-person training.
• Early shift (6,015 BRL/month + 7.5% language allowance): 6AM shift from 06:00 to 14:12 with a 1 hour lunch.
• Night Shift (6,015 BRL/month + 20% salary increase + 7.5% language allowance): 3AM shift from 03:00 to 10:18 with a 1 hour lunch.
• You must live in São Paulo and be legally authorized to work in Brazil.

Benefits

• Salary for this role is 6015.00 BRL gross per month + 7.5% language allowance + 20% night additional payment (night shift only).
• RSUs in a rapidly growing company.
• Flexible working model.
• An annual self-development budget.
• Health and dental allowance for you and your dependents.
• Company-paid Life Insurance, and an EAP program.
• Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually.
• A paid 6-week sabbatical leave after four years.
• 18 weeks of paid parental leave, after a year with us and child care assistance.
• Transportation vouchers.
• Meal and food vouchers.
• TotalPass access to 3,500 gyms and studios throughout Brazil.
• More about the benefits at Wise can be found on our site.

Additional information: You must already be legally authorized to work in São Paulo, Brazil.

For everyone, everywhere. We’re people building money without borders — without judgement or prejudice. We believe teams are strongest when diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and ensure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it’s like to work at Wise, visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.