Customer Success Manager

Sylvera; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A climate-focused technology company is seeking a Customer Success Manager in São Paulo, Brazil. The role involves managing strategic relationships with key accounts across LatAm, North America, and EMEA. Candidates should be fluent in English, Portuguese, and Spanish, with at least 3 years of enterprise account management experience. This position offers flexibility and substantial employee benefits including equity, private health insurance, and unlimited leave.

Serviços

Equity in a rapidly growing startup

Private Health Insurance and Life Assurance

Unlimited annual leave

4 weeks/year work from anywhere

Enhanced parental leave

Up to 20 days paid sick leave

Access to Mental Health support

Monthly team socials

Qualificações

• Minimum 3 years experience with enterprise accounts in a commercial role.
• Ability to partner with Senior Directors/VPs.
• Self-starter with startup experience preferred.

Responsabilidades

• Manage key client relationships and drive ongoing client engagement.
• Act as a product ambassador to promote adoption of products.
• Advise customers and ensure delivery of value.

Conhecimentos

Business fluent in English

Business fluent in Portuguese

Business fluent in Spanish

Commercial account management

Stakeholder partnership

Descrição da oferta de emprego

Overview

What is Sylvera anyway?

Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our mission is to incentivize investment in real climate action.

Purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. Unfortunately, the carbon markets were plagued with mistrust and a lack of effectiveness since they’ve emerged – until Sylvera.

To help organizations ensure they\'re making the most effective investments, Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our data and software independently and accurately validates the impact of carbon projects that capture, remove, or avoid emission whether they are up and running, or in development. Our data and tools allow users to optimise both the climate and economic performance of projects as well as understand the past and future of the market. With Sylvera businesses, governments and developers can confidently invest in, benchmark, deliver, and report real climate impact.

Our team is made up of leading minds in climate change from scientists to policy, finance, and carbon market experts. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. We also partner with actors and institutions across the whole market to make data higher quality, more standard and more accessible. Founded in 2020, Sylvera has 130+ employees globally with offices in London, New York, and Singapore. We’ve raised over $96 million from leading investors like Fidelity, Balderton Capital, Index Ventures, and Insight Partners to date.

What will I be doing?

We’re looking for a mission-driven, Customer Success Manager to fully own meaningful, strategic enterprise relations. This person will be fully responsible for the LatAm book of business, as well as select accounts from North America & EMEA. We operate in an extremely dynamic environment that requires a high level of mental agility, and eagerness to independently own key commercial relationships.

Specific responsibilities will include:

• Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
• Owning and maintaining relationships with assigned accounts. You will play an integral role in our ongoing client engagement, managing everything from onboarding to renewal conversations.
• Acting as a product ambassador, overseeing the adoption and regular usage of Sylvera’s evolving products and services within an international book of business.
• Advising customers on our entire product suite, expanding our footprint by promoting new products and services into a range of customer accounts.
• Ensuring we track and deliver value and ultimately renew the product and services revenue on healthy commercial terms.

Qualifications

We’re looking for someone who:

• Is business fluent in English, Portuguese, and Spanish.
• Has a minimum of 3 years experience working with enterprise accounts in a commercial role that includes value-based, direct customer engagement.
• Cares deeply about the climate and ecosystems of the earth.
• Is a self-starter who enjoys learning and thrives in constantly evolving environments, ideally with early-stage startup experience.
• Has the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives.
• The experience may have been gained in consulting / advisory, customer success / account management.
• Is open to occasional business travel in the region.
• Has a proven track record of working against commercial targets.
• Experience expanding existing accounts will be highly beneficial.

This position will be based in Sao Paulo.

We’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn\'t exactly match this job description

Benefits

• Equity in a rapidly growing startup
• Private Health Insurance and Life Assurance
• Unlimited annual leave - and encouragement to actually use it!
• 4 weeks/year work from anywhere
• Enhanced parental leave
• Up to 20 days paid sick leave
• No corners cut in having the best tech to do your job
• Access to Mental Health support
• Monthly team socials

Location

This position will be remote within the country stated in the header.

Our Values

Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.

Stay curious: We keep our focus on the long-term, even if that means short-term challenges.

Do what’s right - even when it’s hard: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.

Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run.

Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact.

What if you’re a partial fit?

We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn\'t exactly match this job description.

Equal employment opportunity

Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.